Episode 13 - Tiffany Darwish from YouCanBook.me

Get More Done

English - January 19, 2022 12:00 - 32 minutes - 22.6 MB - ★★★★★ - 1 rating
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Previous Episode: Episode 12 - Building A Workplace Culture To Nurture Top Talent With Eric Harkins

Next Episode: Episode 14 - How To Overcome Procrastination And Be Super Productive With Eric Twiggs

Support is often overlooked, but it really is the backbone of any great business. YouCanBook.me is customer focused and everyone including the CEO will spend a bit of time in support to not only help out, but to understand our customers better. On this episode we talk with YouCanBook.me's own Tiffany Darwish. Tiffany is the Customer Education Manager and helps our customers understand the tool. She also curates the robust knowledge base to help customers self serve. We talk about the importance of frictionless on boarding, how she was able to support over 22,000 paying customers with a team of two, and how working with a partner for support is changing the game.