In this episode, we talk with Gabriel Najera about the changing business environment and impacts of COVID-19 on small businesses and non-profits. Gabriel talks about how history repeats itself with interesting insights and facts about previous pandemic events and what what we can learn from history. Importantly, Gabriel shares his top tips such as the simple yet highly effective tools like SWOT analysis and Inner-play Strategies that businesses can use immediately to understand its Strengths, Weaknesses, Opportunities and Threats.