Using Events to Strengthen Your Customer Experience

Gain Grow Retain

English - June 12, 2023 11:00 - 43 minutes - 60 MB - ★★★★★ - 34 ratings
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Previous Episode: The Vault - How CS Operations can Help Scale

Next Episode: Jay Nathan’s Take on CS

Events are no longer a 'nice to have' for companies. Instead, they are opening the doors to stronger relationships and engaging with customers to become a massive opportunity in a people-first Go-to-Market' plan.

This week, Mark Kilens, CMO at Airmeet joins Jay to talk about how they are using events as a catalyst for understanding and ultimately supporting customers through thoughtful, scalable events that are creating two-way experiences in a fast-moving and dynamic way.

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.