Renewals

Gain Grow Retain

English - May 08, 2023 11:00 - 46 minutes - 63.4 MB - ★★★★★ - 34 ratings
Entrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Focus on Your Customer

Next Episode: The Vault - How CS Operations can Help Scale

Where should renewals live, and why it doesn't really matter...

That's the focus of a conversation between Julie Fox, Senior Manager of CS at FloQast and Jeff Breunsbach this week. Regardless of which department owns the renewal process, it really has to be a team sport, where success is based on the involvement of everyone.

Customers do not renew (or not) based on single experiences or relationships, so making sure a strong customer experience exists across all departments is going to be important.

Connect with Julie here

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.