Q&A w/ Kristi Faltorusso: GGR Launch, VOC Program, Customer Advisory Board, Account Ownership
Gain Grow Retain
English - June 22, 2020 13:00 - 36 minutes - 25.2 MB - ★★★★★ - 34 ratingsEntrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Building customer success for Enterprise B2B SaaS w/ Matt Myszkowski
Next Episode: Be the quarterback in B2B SaaS w/ Jake Dunlap
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.
Our goal: to give tactical, direct advice to customer success leaders.
Today's segment:
Gain Grow Retain launch!
Voice of Customer Programs (Including NPS)
Customer Advisory Boards and how they can be effective
Sales and Customer Success - who owns the account?
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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach