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Our CSMs Are Really Change Management Experts
Gain Grow Retain
English - April 03, 2023 11:00 - 39 minutes - 53.8 MB - ★★★★★ - 34 ratingsEntrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: CSMs should be great change management experts
Next Episode: Building Predictability Into Your CS Organization
CSMs are really in the business of helping our customer champions become really great change management experts. Let's prepare our customers for the people, process, and technology updates necessary to adopt our product
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