Implementation is Not Onboarding

Gain Grow Retain

English - September 25, 2023 10:30 - 39 minutes - 54.7 MB - ★★★★★ - 34 ratings
Entrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Setting Priorities for Your Team

Next Episode: Rolling Out Changes

This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation

Onboarding
Implementation
Ongoing

Finite Period

Measurement - Time to Value
Measurement - Time to Launch
No handoffs
Multiple handoffs

Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

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