How to create smooth account transitions w/ Kristi Faltorusso

Gain Grow Retain

English - August 01, 2020 11:00 - 36 minutes - 24.9 MB - ★★★★★ - 34 ratings
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Previous Episode: Higher Logic acquires Customer Imperative at the intersection of community and customer success

Next Episode: Customer education w/ Alex Turkovic and Samma Hafeez

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.

Our goal: to give tactical, direct advice to customer success leaders.

Today's segment:

How to shift CSMs between accounts and maintain good relationships with our customers
Changing the talk track to fit your customer segments and training your CSMs
The age-old question in your career: Do you become a manager or an Individual contributor?

If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach