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10-Minute Trumpet: Having a Named CSM
Gain Grow Retain
English - November 06, 2023 12:00 - 8 minutes - 11.3 MB - ★★★★★ - 34 ratingsEntrepreneurship Business Management b2b saas growth customer success marketing sales software customer imperative enterprise Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 10-Minute Trumpet: Scaling Your CS Teams Through Specialized Roles
This week Jeff takes a look at the impact of equating a Named CSM with quality service. With the current economy, having a named CSM is a luxury many companies are no longer investing. CS teams are now in a position to pivot, but an understanding of that impact must be understood in order to successfully transition.
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