Julie Giannini: Scaling Customer Success and Professional Services at Egnyte

Our team is thrilled to bring you this new episode of the Future Construct Podcast (23 min interview), where we spotlight Julie Giannini (@jgiannin) Chief Customer Officer at Egnyte (@Egnyte). Julie is a senior executive with 25+ years of go-to-market experience scaling renewals, customer success, professional services, training, and support organizations focused on enterprise & SaaS cloud offerings. Julie builds high-performing teams with the goal of great experiences for employees, customers, and shareholders and she has been involved in several successful exits including Thoma Bravo's purchase of Imperva for $2.1B in 2019, New Relic's 2014 IPO, and Yammer's $1.2B acquisition by Microsoft in 2012. Egnyte is trusted by 16,000+ content-critical businesses and transforms them through smarter content allowing organizations to connect, protect, and unlock value from all their content.

Some highlights of Julie's interview with host Amy Peck (@VirtualGirlNY) include:

How Egnyte is utilizing artificial intelligence in their own product linesMethods to overcome hesitance to adopt new and transformative technology, within your own companyThe day to day responsibilities within her role as the Chief Customer Officer and her focus aside from customersHer vision for the future, as she discusses the one product that would transform her life, making it significantly easier and more efficient

SHOW NOTES

0:37 Amy Peck introduces Julie Giannini, the Chief Customer Officer
at Egnyte.

3:58 So, as Chief Customer Officer, what does your day to day look like? What is your primary focus, aside from customers?

5:10 What are some of the trends you're seeing [in technology] moving forward and things that are exciting you?

7:20 And so, talking about artificial intelligence, how are leveraging AI, even in your own product line?

10:05 Where do you see some of the easier ways that companies can bring in technology, especially among a workforce that be a little more reticent to be accepting of new technology and new workflows?

21:27 If you could project yourself 15 to 20 years in the future, and you can you could bring with you any services or any product that makes your life better, what would it be and what would it do?

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