FranklinCovey On Leadership with Scott Miller
441 episodes - English - Latest episode: 3 days ago - ★★★★★ - 859 ratingsListen to On Leadership With Scott Miller as he interviews Academy Award–winning actors, Olympians, four-star generals, Pulitzer Prize–winning journalists, entrepreneurs, billionaire investors, bestselling authors, survivors of trauma and abuse, and more.
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Episodes
Noah Kagan: Million Dollar Weekend
April 23, 2024 10:00 - 40 minutes - 55.1 MBTry new things. Make the ask. Aim for rejection - it makes you stronger. These are among the brave and courageous concepts New York Times bestselling author and the founder and CEO of AppSumo, Noah Kagan, says are the keys to success. Noah joins On Leadership to discuss the importance of building your “ask muscle” and overcoming fear of rejection. He says to step outside your comfort zone, try a variety of things to learn from your experiments, and take action today to discover your true pot...
Eduardo Briceño: The Performance Paradox
April 19, 2024 10:00 - 35 minutes - 32.8 MBTake action today toward your own personal and professional development with impactful, practical insights from New York Times bestselling author Eduardo Briceño. Eduardo joins On Leadership to speak on the power of mindset, sharing his personal journey from a fixed mindset to a growth mindset and how that journey transformed his life. He discusses the performance zone and the learning zone, and how understanding these zones can help you achieve your goals and find fulfillment. Manage Your ...
Dave Liniger: Achieving the Perfect 10
April 16, 2024 10:00 - 42 minutes - 39.1 MBFrom the importance of integrity and adaptability to the common mistakes first-time entrepreneurs make, Dave Liniger’s experience shines through in this engaging On Leadership conversation. The co-founder and chairman of RE/MAX discusses his recent release, The Perfect 10: 10 Leadership Principles to Achieve True Independence, Extreme Wealth, and Huge Success, which offers invaluable leadership and entrepreneurial lessons he’s garnered from investing a lifetime in the real estate industry. D...
Mike Posner: Own Your Limitless Potential
April 12, 2024 10:00 - 36 minutes - 34 MBFrom selling millions of records to walking across America and climbing Mount Everest, Mike Posner’s journey is nothing short of extraordinary. Mike shares valuable thoughts on creativity, personal growth, and the limitless potential that lies within each of us. With his infectious enthusiasm and genuine wisdom, Mike aims to inspire others to embrace their own unique paths and strive for greatness by making the intentional choice to stop talking and start doing. The 7 Habits of Highly Effec...
David Dodson: The Manager's Handbook
April 09, 2024 10:00 - 34 minutes - 31.8 MBBuild a team, stay focused, make better decisions, and crush your competition with the practical insights from this interview with David Dodson. The Wall Street Journal and USA Today bestselling author shares his expertise on effective management and leadership, offering tactical strategies for running great meetings, onboarding new hires, and showing compassion when letting someone go. David emphasizes the importance of clarity, preparation, and empathy and provides a roadmap for maximizing...
Donald Passman: All You Need to Know About the Music Business
April 05, 2024 10:00 - 41 minutes - 38.1 MBThere’s a surprising amount of business and leadership lessons that can be learned from the music business. Donald Passman, an attorney and bestselling author of the book All You Need to Know About the Music Business, shares his journey of becoming an expert in negotiating music rights and offers insights into the music industry. Donald discusses the shift from physical sales to digital streaming and the challenges faced by record labels, emphasizing the importance of artists understanding t...
Hortense le Gentil: The Unlocked Leader
April 02, 2024 10:00 - 33 minutes - 30.8 MBUnlock your story and become the leader you were meant to be by absorbing the insights offered in this On Leadership interview with Hortense le Gentil. Hortense shares lessons from her book, The Unlocked Leader, including the concept of mindsets becoming mind traps and how to recognize and change them. She also explores the role of trauma in shaping our leadership styles and the power of telling our own stories to define our identities. 6 Shifts to Develop a Leader's Mindset: Organizations ...
Arlan Hamilton: Your First Million
March 29, 2024 15:43 - 34 minutes - 47.2 MBYou don’t have to be born into a legacy of wealth to leave one behind. That is one of several powerful takeaways from this interview with the successful venture capitalist, author, and founder of Backstage Capital, Arlan Hamilton. She shares the importance of having radical self-belief, owning the wealth you create, and the power of sharing success with others. How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing...
Joey Coleman: Never Lose an Employee Again
March 26, 2024 10:00 - 35 minutes - 48.3 MBLearn how to build a culture of retention that your employees enjoy being part of in this charismatic conversation with bestselling author and keynote speaker Joey Coleman. Joey shares his expertise on how leaders can create remarkable employee experiences, emphasizing the importance of the first 100 days in an employee's journey and provides practical tips and strategies for making the onboarding process dynamic and engaging. With his energetic and passionate approach, Joey inspires leaders...
Jenny Lawson: Broken and Furiously Happy
March 22, 2024 10:00 - 42 minutes - 39.4 MBDepression and anxiety aren’t typically discussed in the same conversation as taxidermy and Brazilian blowouts – until now. Renowned multiple New York Times bestselling author and blogger Jenny Lawson is known for her candid and hilarious approach to discussing mental health issues, and her books have not only brought laughter and levity to the topic of mental illness but have also helped to normalize the conversation and provide comfort to her readers. Jenny delves into her unique writing s...
Aron Ralston: Overcoming Obstacles
March 19, 2024 10:00 - 40 minutes - 56 MBAron Ralston, known for his harrowing experience of being trapped by a boulder while hiking alone in Utah, shares his journey of perseverance and the life-changing decision he made to save himself. As he recounts the moments leading up to his escape, Aron's words paint a vivid picture of the physical and emotional challenges he faced, inspiring us to confront our own obstacles and find the strength within ourselves to overcome them. The Agility Advantage: 4 Steps to Respond to Change and Ac...
Mitch Albom: Truth and Forgiveness in Leadership
March 15, 2024 10:00 - 34 minutes - 31.6 MBRenowned novelist Mitch Albom joins On Leadership for a captivating conversation about the thought-provoking themes that inspire his work. You know him for his bestselling books Tuesdays with Morrie, The Five People You Meet in Heaven, and most recently, The Little Liar. Mitch emphasizes the importance of treating writing like a job and maintaining a consistent routine, which he said has contributed to the success and relevance of his storytelling in today’s world. 3 Steps to Build a Cultur...
Mary Sanders: Reinvent Yourself
March 12, 2024 10:00 - 28 minutes - 26.5 MBOlympic gymnast Mary Sanders shares her journey of reinvention and the lessons she has learned from the different phases of her life. Drawing from the stories in her new book, 9 Lives by 35: An Olympic Gymnast’s Inspiring Story of Reinvention, Mary discusses the importance of not getting stuck in one identity, imploring people to be in constant pursuit of personal growth. She opens up about the challenges she faced, including the loss of her father when she was eight, and how these experienc...
Rick Warren: The Purpose Driven Life
March 08, 2024 11:00 - 52 minutes - 47.7 MBOn Leadership welcomes Rick Warren, author of the seminal bestselling book, The Purpose Driven Life, for a candid conversation on the pivotal roles principles, character, and perspective play in leadership. Warren emphasizes the value of having a purpose greater than oneself and the need for forgiveness and humility in meaningful relationships. He also shares insights on dealing with loss or grief, staying positive in a negative world, and the importance of integrity and rest in maintaining ...
Uri Levine: Fall in Love with the Problem, Not the Solution
March 05, 2024 11:00 - 32 minutes - 59.9 MBValue creation and product-market fit weave together in this insightful interview with two-time ‘unicorn’ builder and author Uri Levine. The co-founder of Waze and investor in Moovit joins On Leadership for a transparent conversation about the mindset and skills needed to be a successful problem solver. Uri emphasizes the importance of embracing failure, iterating quickly, and staying focused on what he believes is the most important element to business success: creating value for customers....
Herminia Ibarra: Your Working Identity
March 01, 2024 11:00 - 38 minutes - 35 MBDiscover practical concepts for making effective career pivots with Herminia Ibarra, author of Working Identity: Unconventional Strategies for Reinventing Your Career. Herminia challenges the way you think about your professional identity, sharing insights for people at every stage of their career. She discusses the importance of networking, seeking inspiration in others, and some thoughtful ways to feel more fulfilled by your career. The 7 Habits of Highly Effective People: A Brief Guide—D...
Alan Mulally: Working Together
February 27, 2024 11:00 - 50 minutes - 91.8 MBHumility, love, and service are at the heart of every intentional leadership decision Alan Mulally has made. The former CEO of Boeing and Ford shares tried and true practices from his past that he’s brought with him in his service currently as an executive leadership coach. Alan shares his insights on creating a psychologically safe environment in the workplace, the principles of effective leadership, and the significance of collaboration. 3 Leadership Actions to Amplify Your Organization'...
Oliver Burkeman: Time Management for Mortals
February 23, 2024 11:00 - 36 minutes - 67.5 MBYou need to listen to this episode if you’re looking to make the most of your time on Earth. New York Times bestselling author Oliver Burkeman shares his unique perspective on time management and productivity, challenging traditional approaches and offering a fresh take on how to maximize the limited time we have. He discusses the concept of roles in life and how they can help us prioritize and focus our attention, encouraging us to be aware of the consequences of not being intentional about...
Jamie Kern Lima: You Are Worthy
February 20, 2024 11:00 - 30 minutes - 56.5 MBYour self-worth is your ceiling. Learn how to believe you are enough and transform your life with self-made entrepreneur and philanthropist Jamie Kern Lima. Jamie shares her journey from building a billion-dollar cosmetics brand to discovering the importance of authenticity and worthiness. She emphasizes that self-worth is the key to success and fulfillment in all areas of life, including leadership, relationships, and personal goals. She also discusses the power of redefining rejection and ...
Scott Miller: Career on Course
February 16, 2024 11:00 - 46 minutes - 63.8 MBIn this rare episode of On Leadership, guest host Brandon Stone interviews host Scott Miller about his seventh book, Career on Course: 10 Strategies to Take Your Career from Accidental to Intentional. Scott shares the importance of personal and professional values, the need for self-awareness, and the significance of building strong relationships in your career. He vulnerably shares his own experiences and mistakes, emphasizing the necessity of being intentional and proactive. Do you know h...
Barbara Cogburn: Navigating Difficult Conversations
February 13, 2024 11:00 - 32 minutes - 45.2 MBEveryone needs the insights in this episode to better navigate difficult conversations. FranklinCovey senior consultant and subject matter expert, Barbara Cogburn, joins us for a discussion on the importance of balancing courage and consideration, sharing clear intent, and the power of pausing, observing, and asking questions during difficult conversations. She highlights the value of visualization and preparation to respond effectively to emotional reactions and encourages listeners to stop...
Jane Seymour: Open Hearts, Open Minds
February 09, 2024 11:00 - 44 minutes - 81.7 MBRenowned producer, actor, entrepreneur, philanthropist, and author Jane Seymour discusses her multifaceted career and the lessons she has learned along the way. She emphasizes the importance of authenticity and staying true to oneself, as well as the power of perseverance and turning challenges into opportunities. She discusses her various ventures, including her art, jewelry, and skincare lines, and highlights the importance of giving back and making a difference in the world. The 7 Habits...
John R. Miles: On Becoming Passion Struck
February 06, 2024 11:00 - 36 minutes - 50.3 MBLearn what it means to be Passion Struck in this engaging, insightful conversation with personal mastery expert John Miles. John shares how to reinvent yourself, find connection between your inner voice and your true calling, and nurture your passions without getting burned out. He offers examples from his new book, Passion Struck: 12 Principles to Unlock Your Purpose and Ignite Your Most Intentional Life, including how to live life with more intention and make deliberate choices each day. ...
Lisa Carmen Wang: Radical Self-Responsibility
February 02, 2024 11:00 - 37 minutes - 67.9 MBStep fully and wholeheartedly into your voice with the practical tactics shared by speaker, author, and podcast extraordinaire, Lisa Carmen Wang. As the author of The Bad Bitch Business Bible, Lisa shares her personal journey of breaking free from societal expectations and finding her own power. In addition to the importance of cultivating resilience and embracing an “anti-fragile” mindset, she emphasizes the need for self-love and body positivity, sharing an exercise from her book that help...
Matt Abrahams: Think Faster, Talk Smarter
January 30, 2024 11:00 - 32 minutes - 59.4 MBBecome a more effective communicator by absorbing several practical tips from Matt Abrahams, author of Think Faster, Talk Smarter: How to Speak Successfully When You’re Put on the Spot. Matt is a Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business, where he researches and shares practical ways to improve how you communicate with others. He explains that talking faster is about recognizing patterns and being able to respond appropriately in the moment by b...
Rajiv Shah: Making Big Bets
January 26, 2024 11:00 - 41 minutes - 75.5 MBCollaboration with those you may not always agree with is more important than ever before. That is one of several key takeaways from Raj Shah, who currently serves as the President of The Rockefeller Foundation and is the author of Big Bets: How Large Scale Change Really Happens. Raj emphasizes the importance of being an optimist, finding fresh and innovative solutions, recruiting committed partners, and fiercely measuring results. Raj also discusses the need for leaders to build authentic r...
David Arraya: Conscious Leadership
January 23, 2024 11:00 - 38 minutes - 71 MBDiscover how to build a workplace that attracts the next generation of leaders with hospitality leadership expert David Arraya. David talks about the powerful impact of being present and how to navigate managing multiple stakeholders as you pursue what he calls conscious leadership. He emphasizes the importance of hospitality skills in the coming generation and discusses the need for children to learn human connection, negotiation, resilience, and mindfulness. Building Exceptional Leaders i...
Bernie Swain: The Art of Public Speaking
January 19, 2024 11:00 - 33 minutes - 61.4 MBThe connection you make with your audience is a number one priority for any speaker or presenter. Author and co-founder of the Washington Speakers Bureau, Bernie Swain, shares this and other tactical tips to help you take your presentation skills to the next level in today’s episode of On Leadership with Scott Miller. Bernie speaks to the value of humor, and the need to let people see who you truly are as a speaker, in addition to discussing some notable figures from his extensive Rolodex. H...
Malcolm Gladwell: The Tipping Point
January 16, 2024 11:00 - 36 minutes - 67.6 MBJoy is a choice you can, and should, make each day. At least that’s the stance taken by award-winning journalist, renowned speaker, and New York Times bestselling author, Malcolm Gladwell. Malcolm discusses the future of work and the importance of organizational culture in a changing landscape, emphasizing the power of overstories and the impact they have on shaping communities and organizations. He highlights the need for leaders to understand and appreciate the variability in human perform...
Russell Brunson: Revealing Expert Secrets
January 12, 2024 11:00 - 38 minutes - 52.6 MBWhether you are focused on product development, sales, marketing, advertising, or almost anything that involves promoting a product or service, this interview with Russell Brunson is a must-listen. The serial entrepreneur, New York Times bestselling author, and founder of ClickFunnels breaks down the sales funnel process in a way that anyone can put it to work for them in their business. He explains the importance of using hooks, stories, and offers to create the most impactful funnels, emph...
Jenn Drummond: Becoming Break Proof
January 09, 2024 11:00 - 41 minutes - 57.6 MBWorld record holder Jenn Drummond’s story is both herculean and unrelatable. But in this bestselling author’s new book BreakProof: Seven Strategies to Build Resilience and Achieve Your Life Goals, Jenn shares powerful lessons that apply to and inspire all of us to summit our own metaphorical or literal mountains in life. Jenn discusses her harrowing journey to becoming the first and only female to climb the Seven Second Summits, in a quest that was sparked by her survival of an unsurvivable ...
David Brooks: How to Know a Person
January 05, 2024 11:00 - 38 minutes - 52.4 MBEpisode 326 | This episode is a must-listen before you go to your next dinner party, barbeque, one-on-one, or coffee date with a friend. Highly respected opinion writer, columnist, and bestselling author David Brooks joins us for a candid conversation about the art of truly getting to know those around you. David shares his personal journey of emotional growth and the importance of developing skills in emotional connection, social interaction, and vulnerability. David also shares how you can...
Brian Grazer: Leading With a Curious Mind
January 02, 2024 11:00 - 34 minutes - 64.1 MBEpisode 325 | Perseverance and determination play a powerful role in bringing your vision to life. That is one of several key insights offered up by multiple Academy Award-winning producer and New York Times bestselling author, Brian Grazer, in his conversation On Leadership. Brian discusses his book, A Curious Mind: The Secret to a Bigger Life, which explores the power of curiosity and human connection. He emphasizes the importance of preparation in all things, as well as understanding what...
Gabe Dannenbring: Building Your Personal Social Media Brand
December 29, 2023 11:00 - 43 minutes - 79.2 MBEpisode 324 | If you’re looking for insights on how to effectively build and manage your social media presence while staying true to your core values, this is the conversation for you. South Dakotan middle school science teacher and social media phenomenon, Gabe Dannenbring joins us to share what he’s learned from balancing his career as a teacher with maintaining a following of more than 2 million across various platforms. Gabe emphasizes the importance of prioritizing face-to-face interact...
Jihyun Park & Seh-Lynn Chai: The Hard Road Out
December 26, 2023 14:00 - 40 minutes - 74.6 MBEpisode 323 | Hard is not a harrowing enough word to describe Jihyun Park’s journey, but it’s also simple, true, and accurate. Join Jihyun Park and Seh-Lynn Chai, authors of The Hard Road Out: One Woman’s Escape from North Korea, for a discussion that will make you truly appreciate the privileges we take for granted in democratic societies. Jihyun shares various aspects of life in North Korea, including the strict hierarchy, curfews, and constant surveillance. She shares the heartbreaking st...
Sasha DiGiulian: Take the Lead
December 22, 2023 17:59 - 34 minutes - 47.6 MBEpisode 322 | The view of life from 3000 feet or higher can offer you some pretty interesting perspectives on what it takes to hang on, let go, and conquer life’s hardest climbs. Join author and champion climber Sasha DiGiulian as she emphasizes the importance of breaking down big goals into achievable steps and surrounding oneself with people who complement one's weaknesses. She also discusses the mental aspect of climbing, including the need for focus, perseverance, and a positive mindset....
Mathias Döpfner: The Future of Global Democracy
December 19, 2023 11:00 - 42 minutes - 78.4 MBEpisode 321 | Mathias Döpfner, CEO of Axel Springer SE, joins Scott Miller for an discussion on the decline of democracy around the world and the need for a new approach to trade policy. Mathias argues that the old paradigm of "change through trade" has actually strengthened non-democratic countries and weakened democracies, suggesting that an alliance of democratic countries, starting with the transatlantic alliance, could create a powerful force for change and fair trade. He emphasizes oth...
Matt Higgins: Burn the Boats
December 15, 2023 11:00 - 35 minutes - 65.4 MBEpisode 320 | If you’ve ever fully committed to a goal or venture without any backup plan, you know what it’s like to persevere in choppy waters. It’s a philosophy embraced at a young age by Matthew Higgins, a very successful serial entrepreneur and author of the book Burn the Boats: Toss Plan B Overboard and Unleash Your Full Potential. Matthew focuses on key principles of entrepreneurship and leadership that can lead to success, including eliminating any possibility of retreat and fully de...
Morgan Housel: What Never Changes
December 12, 2023 11:00 - 34 minutes - 62.5 MBEpisode 319 | New York Times bestselling author Morgan Housel returns to On Leadership a second time to discuss his newest book, Same as Ever: A Guide to What Never Changes. Morgan emphasizes that success with money is not about intelligence or specific advice, but rather about understanding one's own behavior and mindset. He also talks about the importance of managing expectations and recognizing that happiness is relative to one's own circumstances and the expectations of others. He discus...
Jean Twenge: Understanding Generations
December 08, 2023 11:00 - 46 minutes - 84.4 MBEpisode 318 | Generational differences have an impact on every kind of leader. Author and professor of psychology at San Diego State University, Dr. Jean Twenge, explores the various characteristics that define generations, offering research-based insights on how leaders can develop a better understanding of those they lead regardless of their age. Dr. Twenge also advises leaders to have empathy for the younger generation and to provide guidance and mentoring to help them succeed. How to B...
Amy Edmondson: The Right Kind of Wrong
December 05, 2023 11:00 - 42 minutes - 77.3 MBEpisode 317 | There is immense value in hard work, commitment, and continuing to show up amid life’s challenges personally and professionally. Professor of business and leadership at Harvard Business School, Dr. Amy Edmondson, dives into these topics as she discusses her new book The Right Kind of Wrong: The Science of Failing Well. Recognized as the number one management thinker in the world for two consecutive years, Dr. Edmondson explores the concept of psychological safety and its impact...
Bo Seo: Listen and Be Heard
December 01, 2023 11:00 - 37 minutes - 69.4 MBEpisode 316 | Effective communication is paramount in various contexts, including leadership, relationships, and personal growth. Former journalist and two-time debating world champion, Bo Seo, demystifies these topics by emphasizing the need for clarity in arguments, the importance of understanding the other person's perspective, and the value of crafting persuasive arguments. Bo shares his personal journey from South Korea to Australia to the US, highlighting the challenges he faced as a n...
Dean Graziosi: Mastermind Your Legacy
November 28, 2023 11:00 - 33 minutes - 61.7 MBEpisode 315 | Life is happening for you, not to you. Bestselling author, coach, speaker, and entrepreneur Dean Graziosi has learned a lot from his time working with Tony Robbins, but he says this concept about life has been most impactful for him. As the co-founder of Mastermind.com, Dean discusses the concept of masterminds and their value in professional development and self-education. He explains that a mastermind is a collective gathering of minds with a shared desired outcome, where ind...
Rory Vaden: Take the Stairs
November 27, 2023 23:31 - 42 minutes - 78.3 MBEpisode 312 | Without a clear vision, you can’t expect to know where you’re going. This may seem obvious to some, but for Rory Vaden it’s a lot more than that. As a NYT bestselling author and co-founder of Brand Builders, Rory discusses the importance of self-discipline, perseverance, and having a clear vision for success. He emphasizes the power of choosing to focus on gratitude rather than worrying about what we don't have. He also highlights the significance of serving others and finding ...
Lindsay Gibson: Emotionally Immature Parents
November 24, 2023 11:00 - 47 minutes - 87.2 MBEpisode 314 | How can you be your best self as a parent? Dr. Lindsay Gibson, author of "Adult Children of Emotionally Immature Parents: How to Heal from Distant, Rejecting, or Self-Involved Parents” joins On Leadership to discuss and reflect on modern parenting. Dr. Gibson explains that emotionally immature parents often train their children to prioritize the parent's needs over their own, leading to a lack of self-connection and boundary-setting. She emphasizes the importance of regaining s...
Nedra Glover Tawwab: Drama Free
November 21, 2023 11:00 - 37 minutes - 51.9 MBEpisode 313 | The holidays are a hot bed of family drama for many people. Prepare your hearts with this engaging interview featuring NYT bestselling author Nedra Glover Tawwab. Nedra discusses the importance of setting boundaries in family relationships and how it can positively impact other areas of life. She shares the challenges of navigating relationships with parents, siblings, and children during the holiday season, providing advice on how to have difficult conversations and handle con...
Jennifer McCollum: In Her Own Voice
November 14, 2023 11:00 - 44 minutes - 81.2 MBEpisode 311 | Creating cultures where we are all celebrated rather than tolerated is a passion of Jennifer McCollum, CEO of Linkage and author of In Her Own Voice: A Woman’s Rise to CEO. Jennifer explores the challenges and hurdles that women face in their journey to leadership positions, emphasizing the need for organizations to create inclusive cultures where women can thrive. Jennifer encourages everyone, regardless of gender, to be selective in choosing organizations that celebrate and s...
Sal Kahn: The Future is Here
November 10, 2023 11:00 - 40 minutes - 55.2 MBEpisode 310 | The future of education and learning is up for discussion in this episode of On Leadership. Author and founder of the Khan Academy, Sal Khan, shares his journey of starting Khan Academy and how it has grown to become a platform with over 150 million users worldwide. He emphasizes the importance of traditional skills like reading, writing, and math, as well as soft skills like communication and empathy. Khan predicts that the future of education will involve AI assistants that p...
Stephen M. R. Covey: Leaders Go First
November 07, 2023 11:00 - 47 minutes - 64.8 MBEpisode 309 | The work required to build a high trust culture starts with you. New York Times bestselling author Stephen M. R. Covey outlines the importance of extending trust to others and the need for leaders to go first by setting the stage for high-trust engagement. Stephen shares examples of companies that have successfully built trust within their organizations, emphasizing the need for smart trust and good judgment. He also encourages individuals to look inward and ask themselves ques...
Ed Bastian: Leading with a Heart of Service
November 03, 2023 10:00 - 30 minutes - 41.7 MBEpisode 308 | People-driven and customer-focused is how Delta Air Lines CEO Ed Bastain intentionally chooses to lead his team of 100,000 global professionals. Ed shares personal stories of Delta employees going above and beyond to assist passengers in difficult situations, highlighting the value of empathy and humanity in customer interactions. He emphasizes the cultural imperative of treating customers with kindness and courtesy, regardless of the circumstances. Ed also discusses the hiring...