Through self-inquiry, Keith has embraced vulnerability and emotional honesty for a more meaningful career and life. “I'm 50 years old, I should know better, but I don't think the learning journey ever ends.” 

He incorporates these ideas into the robust innovation workshops he designs for clients seeking to imagine meaningful customer experiences in a world of accelerating change. While the work requires academic rigor and practical experience working with organizations and ecosystems, Keith says “quite often, the soft skills are actually the difference between success and failure.”

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