Service is a two way street: A lesson in hospitality with Joshua Wolter

What do you expect from front-of-house employees when you eat in a restaurant? Are those expectations realistic? In this episode, co-hosts Matt Mueller and Lori Fredrich chat with service industry veteran, Joshua Wolter, about the good, the bad and the ugly in terms of great service. We'll discuss challenges, expectations and the ways in which restaurant personnel strive to make customers' experiences the best possible.