The Culture of a Challenger Brand w/ Scott Carr
Making the Fan
English - September 21, 2020 14:00 - 1 hour - 48.8 MB - ★★★★★ - 38 ratingsBusiness Sports customer experience sports business fan experience employee engagement corporate culture revenue generation consumer insights operations sportsbiz consulting Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
The Deputy Athletics Director for UCF, one of the most innovative, creative, organizations in college athletics, joins us today. In his daily responsibilities, Scott has oversight of all external units, including Brand Advancement, Strategic Communications and Video Services, as well as being heavily involved in revenue generation.
In a time right now where revenue is tight for all sports and live event organizations, we all need new ideas to engage our audience, our followers and our fans. And Scott’s been a key leader in an organization that has done a 180 in the last few years.
On January 1, 2018, Danny White, UCF’s Athletic Director, declared UCF the National Champions after a 13-0 undefeated season, despite not getting a chance to compete for the official national championship. Even before that public declaration of rebellion against the status quo, UCF had created an internal culture of innovation, one that challenged traditions and focused on engaging their young fan base and employees.
When you’re not a traditional superpower in your market, the success UCF has had is hard to achieve. They got there by taking risks, experimenting, and ultimately creating and sustaining a culture of innovation.
All the headlines usually go to massive capital investments in experiences like tailgating in a lazy river, or putting a beach in the stadium. But those headlines are the result of a 100 little things that have been done to foster a culture of creativity and innovation. Things like changing department names and role titles, the experience and demographics of your staff members, the metrics people are held accountable too, and more.
If you’re a smaller player in your market trying to make waves and topple the big guys, this episode is for you. And honestly, if you are the big guy thinking you can’t get any better cuz you’re already at the top? You’re gonna get toppled by the organizations that think like Scott and UCF. If you’re not innovating, you’re dying.
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