Fixed Ops 5 artwork

Fixed Ops 5

77 episodes - English - Latest episode: 14 days ago - ★★★★ - 6 ratings

Welcome to Fixed Ops 5, a podcast by EasyCare, and hosted by Corey Smith. Corey is a seasoned training professional, offering years of expertise in the field. Fixed Ops 5 is your guide for all things Fixed Operations and F&I in the automotive, powersports, RV, and marine industries. We'll dive into the critical aspects of dealership operations, with a special focus on service advisors. Whether you're a seasoned professional or new to the field, the Fixed Ops 5 Podcast is your resource for gaining a deeper understanding of successful dealership operations.

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Episodes

5. Fixed Ops 5- Navigating the Future:Innovations and Challenges in Automotive

March 05, 2024 05:00 - 30 minutes - 28 MB

In this insightful episode of Fixed Ops 5, host Corey Smith welcomes Mike Boyd to delve into the evolving world of automotive service. Mike, with his extensive experience in the industry, shares his journey and discusses the significant role of technology in revolutionizing automotive services. **Key Discussion Points:** 1. **Repair on Demand:** Exploration of its comprehensive solution for vehicle diagnostics, reconditioning, and repair, emphasizing its impact on the automotive service indu...

4. Fixed Ops 5- Professional Development and Education with Erick Jauregui & Jeremiah Shelton Trainers with EasyCare

February 20, 2024 05:00 - 28 minutes - 26.4 MB

Education and professional development programs are seen as crucial in acquiring leadership skills, with both Jeremiah and Eric emphasizing the need for open-mindedness during training sessions. They believe that even if one thinks they know everything already, there is always room to learn something new. Furthermore, humility combined with confidence is regarded as an essential quality for leaders emphasizes the importance of being confident but not crossing the line into cockiness when work...

3. Fixed Ops 5- Charging Ahead:Unpacking Strategies, AI Integration, and having a Vision for 2024 Fixed Ops with Ujj Founder of MyKaarma

February 05, 2024 11:21 - 30 minutes - 28.7 MB

Corey Smith, the national fxed operations training manager with Apco Holdings, is joined by Ujj from My Karma in a podcast episode titled "Charging Ahead: Unpacking Strategies, AI Integration, and Having a Vision for 2024 in Fixed Ops." Ujj discusses his career journey and how he started My Karma. They then discuss why dealerships have traditionally not been able to pass surcharge fees to customers due to legal risks and concerns about customer satisfaction. However, Ujj explains that impleme...

2. Fixed Ops 5- Show value to Customers and The Manufacturer with Sean Hartman National Sales Direct at PencilWrench & Joe McCue Vice President at PencilWrench

January 20, 2024 05:00 - 28 minutes - 26.4 MB

Sean Hartman: ●      Provide an overview of Pencil Wrench and its mission in the automotive service industry. ●      Highlight the value proposition and benefits of Pencil Wrench for customers and manufacturers. ●      Discuss the relevance and accuracy of the data provided by Pencil Wrench. ●      Share specific feedback and case studies from manufacturers demonstrating the improvement in customer satisfaction and service quality. ●      Discuss the origins of Pencil Wrench and its evo...

1. Fixed Ops 5- Sales and Training and Coaching with Timothy C. Lindsey Productivity Coach at Keller Williams Realty

January 05, 2024 05:00 - 37 minutes - 34.7 MB

Timothy Lindsey emphasizes the importance of motivating and drawing out people's potential rather than trying to directly motivate them. He recommends staying in education, being well-read, and constantly reminding others instead of teaching them something new. He also advises not to get too fancy or move away from what works. Timothy highlights the signifcance of building relationships with clients and being a trusted advisor during the gaps between transactions. Timothy Lindsey discusses th...

24. Fixed Ops 5- Virtual Portfolio Management with Varnado D. Williams Director of Virtual Portfolio Management with MOTiiV

December 05, 2023 05:00 - 23 minutes - 21.5 MB

Varnado Williams discusses the role of virtual portfolio management in assisting car dealerships with selling cars and achieving their goals. The service helps analyze credit and determine the best lender for each deal. It operates as a communication portal between the dealership and Varnado's team, providing real-time support to ensure a quick turnaround time and a positive customer experience. Currently, they work with 50 dealerships nationwide, focusing on delivering excellent service wi...

23. Fixed Ops 5- Boost Customer Satisfaction with Earl "Sticks" Brown Found & CEO of Radiant Ride

November 20, 2023 05:00 - 31 minutes - 29.4 MB

Corey Smith thanks Earl "Sticks" Brown for sharing his story and jumps into discussing boosting customer satisfaction. They talk about the importance of retaining customers and how dealers can achieve an ROI on CSI (Customer Satisfaction Index). Earl suggests breaking down barriers between sales and service departments, fostering open communication, and introducing customers to the service department after a car purchase. He also recommends using QR codes to link customers directly to the s...

22. Fixed Ops 5- Exceptional Service Experience with Steven Apicella CEO of Strategic DX

November 05, 2023 04:00 - 29 minutes - 27.6 MB

Steve Apicella discusses the challenges faced by sales departments in maintaining relationships with customers after a purchase. He emphasizes the importance of earning recurring customers and highlights the need for leadership and effective communication processes. Steve identifies various methods of communication used by dealerships, such as email, phone solicitations, text messaging, and postal mail. However, he points out their limitations and suggests that these methods may not effectiv...

21. Fixed Ops 5- Old leadership VS New leadership with Tully Williams Parts and Service Director with The Niello Company

October 20, 2023 04:07 - 27 minutes - 25.6 MB

. Tully Williams acknowledges that change can be hard but emphasizes the need to prove that the old way is not effective. He explains the importance of focusing on driving more customers into the service drive as it pays the bills. Tully also highlights the significance of doing what is right, selling technician recommendations they would give their own family members. They discuss challenges in getting everyone on board with this new approach. Tully shares examples of their success in sel...

20. Fixed Ops 5- Loyalty with Walt Burns RV Brand Manager for EasyCare

October 05, 2023 04:00 - 23 minutes - 21.9 MB

Walt from EasyCare RV emphasizes the importance of maintaining recreational vehicles according to manufacturer's recommendations, whether under warranty or not. Corey Smith agrees and compares it to paying taxes. They discuss the benefits of prepaid maintenance plans in terms of locking in current prices and creating customer loyalty. Existing customers are more likely to try new products and spend more. The transcript also mentions how a good service experience increases the likelihood of ...

19. Fixed Ops 5- Getting Back To Basics with Ron Overs Fixed Ops Magazine

September 20, 2023 04:00 - 26 minutes - 24.2 MB

Corey Smith and Ron Overs discuss tips for service advisors and managers in the auto business. They emphasize the importance of slowing down and spending time with customers, as this can lead to increased sales. They also suggest going through tomorrow's business today to better prepare for customer interactions. Corey gives an example of how knowing a customer's vehicle history can help identify additional services needed. They stress the need for good communication skills, avoiding rudene...

18. Fixed Ops 5- Tips on Retaining Customers with Brooke Furniss Founder of BZ Consultants Group and Host of Facts Not Feelings Podcast

September 05, 2023 04:00 - 24 minutes - 23 MB

Brooke C Furniss discusses the importance of customer retention in the automotive industry. She emphasizes that acquiring customers is not a problem, but retaining them is. Brooke suggests that businesses should constantly nurture relationships with customers by personalizing interactions and staying engaged. She also talks about the challenges of using net promoter scores (CSI) as a measure of customer satisfaction and highlights the need for quality surveys that actually lead to action. Co...

17. Fixed Ops 5-Change your Mindset with Trevor Houston Host of the Who Ya Know Podcast

August 20, 2023 04:00 - 35 minutes - 32.6 MB

●      Trevor Houston shares his experience in the auto industry, discussing his interactions with a finance director named Brian Craig and his struggle to move up due to politics. Eventually, he decides to leave and transition into financial services. Trevor faced challenges in this new field but persevered by adopting a positive mindset and helping others. He created The Who You Know Show as a platform to connect job seekers with resources and support in the Dallas Fort Worth area. ●     ...

16. Fixed Ops 5- How to help dealers drive customers to service with Adam Yoder Sr. Regional Director at EasyCare

August 05, 2023 04:00 - 29 minutes - 27.6 MB

●      Adam Yoder suggests that dealers should consider implementing rewards programs to drive traffic back to their stores. He uses examples of companies like Chick fil A and Starbucks to demonstrate the effectiveness of such programs. Corey Smith agrees, emphasizing the importance of making the dealership stand out from competitors in order to attract customers. They discuss the benefits of offering prepaid maintenance as part of an Advantage program, as it helps build customer retention a...

15. Fixed Ops 5- When Profits Creates Goodwill with Arnold Gacita President of Petra Automotive Products

July 20, 2023 04:00 - 30 minutes - 55.8 MB

Corey Smith interviews Arnold Gacita, president of Petra Automotive Products. They discuss their podcast and what the title of the episode will be. They also talk about the tech shortage in dealerships and ways to retain technicians. Additionally, they touch on how profits can create goodwill. Arnold shares his 32-year history in the automotive industry and how he started his own company. Finally, they discuss Petra's culture and their work with OES while being in 38 countries with over 360 ...

11. Fixed Ops 5- Setting the Service Team up for Success with Region Performance Manager for APCO/EasyCare Walt Burns

May 26, 2023 04:01 - 27 minutes - 51.1 MB

Corey Smith and Walt Burns discuss the importance of setting up a service team for success in the RV industry. They suggest introducing customers to the service team during their purchase, making follow-up appointments, and offering prepaid maintenance plans as ways to retain customers. The dealers can entice customers with discounts on services or parts and accessories. By using these tools, they can increase customer loyalty and keep them coming back for more services. Walt discusses the i...

9. Fixed Ops 5- Do you want to WIN at every level in Sales w/ Glenn Lundy from 800% Elite Automotive

May 05, 2023 04:00 - 34 minutes - 62.6 MB

Glenn Lundy Glenn Lundy and Corey Smith discuss the importance of celebrating people in a dealership to get more out of them. They also talk about leveraging the service department in the sales process to increase value, and suggest that dealerships should ask customers what they want instead of assuming. Lundy emphasizes raising the standard of average for dealership employees and holding everyone accountable to it as a way to improve team cohesion, customer service, and revenue.

6. Fixed Ops 5-Is Flate Rate Dead with Fixed Ops Director Shawn Butler

March 20, 2023 05:00 - 23 minutes - 43.1 MB

Shawn

5. Fixed Ops 5- Retention with Laurie Halter Owner of Charisma

March 05, 2023 05:00 - 24 minutes - 45.6 MB

Rentention

4. Fixed Ops 5- NADA Recap with Dan Shine of AutoNews

February 20, 2023 05:00 - 28 minutes - 52 MB

AutoNews

22. Fixed Ops 5- Understanding Telematics with COO of Traver Connect Bob Gower

November 20, 2022 12:33 - 28 minutes - 52.6 MB

more to come

19. Fixed Ops 5- Recruiting and Team Building with GM/Vice President at Terry Auto Group

October 05, 2022 04:00 - 28 minutes - 26.8 MB

more to come

15. Fixed Ops 5- What does the Manufacturer really want from Franchise Dealers with Dealer Consultant AJ Holst

August 05, 2022 04:00 - 22 minutes - 41.3 MB

S2 E15 Fixed Ops 5 Episode Description In this latest episode of Fixed Ops 5, host Corey Smith chats with Dealer Consultant AJ Holst about training and what manufacturers want from franchise dealers. Want industry insight from leading voices? Tune into Fixed Ops 5 to get the scoop.

14. Fixed Ops 5- Mobile Service with Chief Operations Officer Ed Roberts

July 20, 2022 04:00 - 23 minutes - 43.2 MB

more to come

11. Fixed Ops 5- Top 5 Things to do once you get promoted with Fixed Ops Director Joe Chambers & Service Manager Erick Jauregui

June 05, 2022 04:00 - 20 minutes - 36.9 MB

After the grind, you get the reward. You’ve been promoted, but now what? If you’re wondering how you can level up your professional prowess, then Fixed Ops 5 is here to give you guidance. In this latest episode, host Corey Smith sat down with Fixed Ops Director Joe Chambers and Service Manager Erick Jauregui to talk about overcoming obstacles, leadership, and the top five things to do once you get promoted. Tune into Fixed Ops 5 on Spotify, Apple Podcasts, or wherever you listen, so you never...

10. Fixed Ops 5- Where are all the Technician's with Jay Goninen Co-Founder & President of WrenchWay

May 20, 2022 04:00 - 24 minutes - 22.7 MB

It is no secret that the last two years have reshaped the automotive industry. Especially with part shortage, a high demand for labor, and an increase in electric vehicles, the world of automotive technicians is getting smaller. The Takeaway So, where did all the technicians go? They are either finding new careers, retiring, or not utilizing their skillsets to their fullest potential. Dealerships and repair shops will need to adapt to the labor demand and shortages and offer more incentives t...

9. Fixed Ops 5- Anniversary Podcast Auto News Year in Review with special guest

May 05, 2022 04:00 - 40 minutes - 75 MB

Automotive Year in Review As Fixed Ops 5 celebrates its first anniversary, we look back on the last year in the automotive industry. Though a pandemic and part shortages threw a wrench in 2021 with shipment delays and closed showrooms, the last year has shown to be resilient to the ever-changing automotive world. Corey Smith, host of Fixed Ops 5, recently spoke with various special guests who provide incredible insight to the last year of the automotive industry. Read on or listen to the full...

8. Fixed Ops 5- Covid, Chip Shortage, Gas Prices and the State of Automotive with Tony Wanderon CEO Of National Auto Care

April 20, 2022 04:00 - 18 minutes - 33.9 MB

In the early months of COVID, the automotive industry came to an abrupt stop. The pandemic forced production plants to shut down, contributing to severe part shortages. Showrooms that were once filled with potential buyers became desolate, causing dealers to scramble for innovative ideas in unprecedented times. According to NADA, new-light vehicle sales in 2020 dropped 14.7% compared to 2019. Now, two years later, the automotive industry is in an upswing. Tony Wanderon, CEO of National Aut...

7. Fixed Ops 5-Where does the BDC go now with Shawn Armorer from BDC Alchemy

April 05, 2022 04:00 - 18 minutes - 33.9 MB

There's a lot of interest in the BDC because of its ability to drive traffic. But, over the last two years, dealerships haven't relied on it because of low inventory and high profits. Since we're coming out of the COVID pandemic and vehicle inventory is returning, the success of the last two years will start to disappear, and your BDC will become necessary. Now what? The Takeaway Where do you start to have a successful BDC if you're a service advisor, agent, vendor, or someone in the dealers...

6. Fixed Ops 5- Inside the BDC with Founder & Owner of BDC Alchemy Shawn Armorer

March 20, 2022 04:00 - 26 minutes - 49.2 MB

The Takeaway So, what can a service advisor or dealership leader take away on making a BDC more successful? Armorer recommends: • Train BDC employees to go after the opportunities right in front of them and learn from successful employees in other departments. • Leadership can do better: We're too busy trying to solve short-term problems in ways that have long-term adverse effects. Start with making the onboarding process better. Have a pathway for growth and create leaders. • Start having fu...