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The Beauty of Visualizing Customer Service with Carl D'Agostino Founder & CEO of Solvpath
Fintech Confidential
English - July 21, 2022 04:00 - 41 minutes - 38.1 MB - ★★★★ - 5 ratingsBusiness News Business News Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Carl D’Agostino is the Founder & CEO of the AI-driven customer support technology company Solvpath. He shares how solving customer service issues for his own eCommerce brands gave birth to Solvpath.
Three things in this episode that we dive into.
1️⃣. How to use self-service support to grow an e-commerce brand
2️⃣. Why customer support interactions enable Data-driven decisions
3️⃣ The importance of AI in user experience-focused design in customer support
Request a Demo: www.getsolvpath.com
Website: www.solvpath.com
Linkedin: www.linkedin.com/company/solvpath
Facebook: www.facebook.com/solvpath
Twitter: https://twitter.com/solvpath
Youtube: https://www.youtube.com/channel/UCMVqmZt9z180O4k5tDwRdCA
Support is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers.
Get the best customer support system for your business. Get Solvpath. Get started by visiting www dot Get Solvpath dot com www.getsolvpath.com
00:00 The Beauty of Visualizing Customer Service with Carl D'Agostino, Founder & CEO of Solvpath
01:22 Intro
02:07 Building eCommerce brands
02:42 Solving a problem with Solvpath
04:25 Media Buyer view on Fintech
06:07 Solvpath is born
09:01 More than Call Center Deflection
10:03 Spinning off as Solvpath
11:26 Increasing the bottom line
15:07 Fintech and Merchant Processing Benefits
19:15 All about the data
21:15 Get & Keep more sales
24:58 Solving the Problem
25:55 Reports for everything in your funnel
27:13 Solvpath Differentiator
28:27 Solutions with Solvpath
29:36 What Success looks like for Solvpath
31:31 Three Success Tips
31:53 Don't outsource too soon
33:42 Don't be a Cheap Skate
34:10 Get feedback early and often
35:42 If starting again from scratch
37:27 Wrapping up