The Quest for Gravitas with Renee Harmon, VP Leadership Coach at United Wholesale Mortgage, they call her “coach” and she has great insights to share about the coaching culture at UWM

Meet Renee Harmon, they call her “coach”  and they acknowledge her with a slight tip of the head as they pass her by in the hallways and wide open spaces at United Wholesale Mortgage and you can feel the level of respect and warmth toward her servant leadership approach.
In this episode you can expect to hear more about the coaching culture at UWM and the training program that supports over 500 + leaders and placed UWM in the top #5 ranking of training teams across the country.
How technology plays a part in improving employee engagement and a very different approach to the traditional performance review.
“We’re not the culture police” states Harmon
There are valuable insights to share as we pursue our quest to find GRAVITAS.
01:38 Renee’s story
03:37 The leadership development program
05:58 People are our greatest asset
06:31 Did she say retention rate of over 90% ?
09:34 Not the culture police
10:12 The team huddle
12:50 Automotive culture – impact ?
15:07 Service level agreements
16:46 Where did the dance party idea come from ?
23:28 Nurturing psychological safety
24:54 Technology and the impact on employee engagement
27:43 Advice to your 25 year old self
28:24 What’s your legacy ?
 

Meet Renee Harmon, they call her “coach”  and they acknowledge her with a slight tip of the head as they pass her by in the hallways and wide open spaces at United Wholesale Mortgage and you can feel the level of respect and warmth toward her servant leadership approach.

In this episode you can expect to hear more about the coaching culture at UWM and the training program that supports over 500 + leaders and placed UWM in the top #5 ranking of training teams across the country.

How technology plays a part in improving employee engagement and a very different approach to the traditional performance review.

“We’re not the culture police” states Harmon

There are valuable insights to share as we pursue our quest to find GRAVITAS.

01:38 Renee’s story

03:37 The leadership development program

05:58 People are our greatest asset

06:31 Did she say retention rate of over 90% ?

09:34 Not the culture police

10:12 The team huddle

12:50 Automotive culture – impact ?

15:07 Service level agreements

16:46 Where did the dance party idea come from ?

23:28 Nurturing psychological safety

24:54 Technology and the impact on employee engagement

27:43 Advice to your 25 year old self

28:24 What’s your legacy ?