309: Bill Eckstrom – Coaching for Leaders and Managers
Fast Leader Show | Customer Experience Leadership
English - December 23, 2020 12:17 - 45 minutes - 36.1 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 308: Sean T. Ryan – Strategic Plan That Drives Results
Next Episode: 310: Nir Bashan – Filling the Creativity Gap in CX
Coaching for leaders and managers is essential to drive peak performance for your call center and business. According to Bill Eckstrom, the most effective leader behaves more like a coach. So, how exactly do you behave that way and what do great leaders do to increase sales, enhance performance, and sustain growth? In this episode of the Fast Leader Show, Bill Eckstrom lays out the strategies and tactics for you to apply coaching for leaders and managers. Learn how you can become more comfortable with discomfort and its importance in your call center and team's growth.