253: Mary Lippitt: Target what matters when it matters
Fast Leader Show | Customer Experience Leadership
English - November 27, 2019 09:30 - 35 minutes - 28.7 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 252: Jack Modzelewski: Talk is Chief
Next Episode: 254: Darren Gold: Master your code
Mary Lippitt was trying to influence her bosses and was rejected. When she was able to finally meet with the top executive, she realized she needed to open her mind and to recognize that her facts contained many gaps and she needed to adjust her thinking.