233: Nicolaj Siggelkow: We asked the customer to stitch experiences
Fast Leader Show | Customer Experience Leadership
English - July 10, 2019 08:30 - 40 minutes - 55.2 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 232: John Ngo: Finding what customers want today
Next Episode: 234: Claudette Rowley: I was born believing in potential
Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments.