222: Samuel Bacharach: Leaders listen, apologize, and move agendas
Fast Leader Show | Customer Experience Leadership
English - April 24, 2019 08:30 - 36 minutes - 49.6 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 221: Jessica Hartung: Change the way we think about work
Samuel Bacharach was a new professor at Cornell and was called out for not following procedures by an office administrator. Initially, he refused to listen but then apologized for his behavior. A year and a half later, this woman helped him to negotiate a salary bonus. From then on, he built his career on the interpersonal stuff.