220: Sean Minter: They were eager, but didn’t have the tools.
Fast Leader Show | Customer Experience Leadership
English - April 10, 2019 08:30 - 33 minutes - 46.4 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 219: Stacey Hanke: My influence was redefined
Next Episode: 221: Jessica Hartung: Change the way we think about work
Sean Minter had a client that was extremely customer experience oriented. But when he observed his staff trying to deliver a great customer experience on his client’s behalf, he realized they were eager but didn’t have the tools to do a good job.