197: Bill Gessert: The skills sets to be a leader are completely different
Fast Leader Show | Customer Experience Leadership
English - October 31, 2018 08:30 - 33 minutes - 46.7 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 196: Alessandra Cavalluzzi: Obviously, this didn’t resonate with people
Bill Gessert was a highly successful sales rep and was then promoted to become a disastrous sales manager. Bill eventually realized he was not a bad person, he just didn’t have the skills sets to be a leader. But he learned them and went on to be a leading expert in sales, customer service and customer experience.