174: Jim Knight: I’ve got to be the shield and set the example
Fast Leader Show | Customer Experience Leadership
English - May 23, 2018 08:30 - 29 minutes - 40.8 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 173: Doug Sandler: I had no system and that’s the problem
Next Episode: 175: Cash Keahey: I had to win their respect as a leader
Jim Knight was asked by his CEO to deliver on a project with an extremely aggressive timeline. Despite all of their effort of working 18-20-hour days and on the weekends, Jim began to realize the task was larger than first assessed. So, Jim reported to the CEO and ultimately learned a vital lesson about transparency.