158: Darrin Poole: It was a challenge to my leadership
Fast Leader Show | Customer Experience Leadership
English - January 31, 2018 09:30 - 32 minutes - 44.2 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 157: Andy Swann: I got no satisfaction from my job
Next Episode: 159: Jeffrey Shaw: I was going to dominate the world
Darrin Poole was challenged as a leader. He had to engineer a mindset shift. He suspended the normal drills and implemented a game changing tactic that dramatically changed their performance and helped everyone get over the hump.