136: Keith Pearce: That’s probably where I grew up the most
Fast Leader Show | Customer Experience Leadership
English - August 30, 2017 08:30 - 26 minutes - 36.9 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 135: Kelli Barabasz: They were scared to death of me
Next Episode: 137: Cort Dial: You’re not telling me the whole story
Keith Pearce was a young manager working for a company that was in decline while living in Europe. He was given the corporate script to read as he told employees they no longer had a job. He practiced his speech and then he had to look people in the eye. That’s when his plan required a change.