114: Nancy Porte: I felt it in my bones
Fast Leader Show | Customer Experience Leadership
English - March 29, 2017 08:30 - 31 minutes - 43.1 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 113: Ashish Bisaria: Are we doomed right out of the gate
Next Episode: 115: Kathleen Peterson: I actually flew off the handle
Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads when she revealed her findings and it’s something she can never forget.