102: Michael Beck: I saw the impact of caring about people
Fast Leader Show | Customer Experience Leadership
English - January 04, 2017 09:30 - 24 minutes - 34.3 MB - ★★★★★ - 55 ratingsCareers Business News Business News emotionalintelligence employeeengagement leadershipdevelopment leadershipskills callcenter companyculture customerexperience Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 101: Allison Smith: I found them very intrusive to life
Next Episode: 103: Nate Regier: I made two huge mistakes
Michael Beck was the executive director of a 500-person law firm. But his operating philosophy of listening to people’s concerns and eliciting their input was not matched by the attorney’s in the firm. After butting heads with the micro-managing and dictatorship, Michael decided he could make a greater impact in a different way.