EP156: Witty, Wowing, and Wonky!
Experience This!
English - March 15, 2022 07:00 - 36 minutes - 49.7 MB - ★★★★★ - 53 ratingsBusiness business customerexperience customerservice marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Learn about how to make marketing fun, the current state of customer experience, and avoiding the buzzwords that people love to hate.
Bite-Sized Delight From the Episode:
• Fun Interactions Creates a Fun Workplace - The more colorful and playful your brand, the more you will attract that type of customer and employee.
• Happy Employees Equal Happy Customers - Based on research by GetFeedback, the relationship between employee experience and customer experience should be an infinity symbol - when employees are happy, they better serve customers, thereby making those customers happy.
• Beware Buzzwords - Using meaningless buzzwords leaves employees and customers confused, irritated, and wanting to run away from you and your offerings!
Are You Looking for Things We Referenced?
• Verblio - a fun place to work with fun marketing
• State of CX Report - by GetFeedback
• Conversation Corner with Help Scout
• 31 Buzzwords That Employees Truly Hate - by Geoffrey James on Inc.com
• 9 Business Buzzwords People Hate So Much They Won't Want to Work With You - by Minda Zetlin on Inc.com
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