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EP148: Competency, Abilities, and Obsession!
Experience This!
English - December 07, 2021 08:00 - 25 minutes - 35.1 MB - ★★★★★ - 53 ratingsBusiness business customerexperience customerservice marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Learn about what the U.S. government is doing to improve customer experience, a Canadian sports equipment retailer redefining an international symbol, and how to turn your customers and employees into lifelong fans.
Bite-Sized Delight From the Episode:
• Even the Government is Paying Attention to Customer Experience - The U.S. Federal Government is improving customer experience with legislation and executive actions focused on diversity and accessibility.
• Don’t Miss the Chance to Re-invent Icons - Ability Signs is on a mission to highlight abilities instead disabilities with an update to the infamous blue and white handicap wheelchair icon.
• 12 Actions for Improved Experience - Jon Picoult’s book “From Impressed to Obsessed" offers science-based experience design suggestions for turning customers and employees into lifelong fans.
Are You Looking for Things We Referenced?
• Emerging Trends in Customer Experience - Nextgov highlights the latest in digital service delivery in the federal government (e-book)
• From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans - by Jon Picoult
Learn more about the Experience This Show and the hosts: