EP144: Working, Debating, and Skipping!
Experience This!
English - November 09, 2021 08:00 - 32 minutes - 52.4 MB - ★★★★★ - 53 ratingsBusiness business customerexperience customerservice marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Learn about the best employee experiences in the country, where customer experience should live in a company, and why one airline is really mad at a third-party flight aggregator.
Bite-Sized Delight From the Episode:
• Great Employees Deliver Great Customer Experiences - As Newsweek’s “Most Loved Workplaces 2021” list shows, happy employees lead to happy customers.
• CX Is Important, But Where Should it “Live” - Dan and Joey agree that CX needs a prominent place in organizational hierarchy - but should it be lead by the Chief Marketing Officer or the Chief Experience Officer?
• Forcing Customer Loyalty - Southwest Airlines’ legal action against Skiplagged claims to preserve customer benefits - but does it?
Are You Looking for Things We Referenced?
• America’s Most Loved Workplaces 2021 - by Newsweek
• Southwest Wants to Force Customer Loyalty
Learn more about the Experience This Show and the hosts: