Addressing Your Critics, with Lee Caraher

Lee McEnany Caraher is the founder and CEO of Double Forte, a national public relations and digital media agency, based in San Francisco, that works with beloved consumer, technology, and wine brands. Lee is a highly sought after communications expert known for her business building acumen and insights.

What you will learn in this episode:

How to deal with trolls How to use your critics to grow Why it’s important to respond to customer complaints What you should always assume about reviews How to create an escalation protocol What to do if someone lies about a situation Why Lee doesn’t believe in cancel culture

Resources:

Website: https://leecaraher.com/ LinkedIn: https://www.linkedin.com/in/leecaraher Facebook: https://www.facebook.com/LeeCaraher1/ Twitter: https://twitter.com/leecaraher