Everyday Experiences Podcast
30 episodes - English - Latest episode: about 1 year ago -A show exploring and unpacking potential design improvement opportunities in our everyday world, one frustrating experience at a time. Hosted by @geoffwilsonHCD
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Episodes
The Everyday Bag Experience - Now with more useless pockets
May 24, 2023 12:43 - 34 minutes - 23.6 MBGeoff discovers Guy’s fascination and revelations on the careful balance of utility, durability, aesthetics, and business drivers behind your everyday bag design. This is [likely] the last exploration episode of single-topic products/services before we begin a new run of more design-topic centred episodes. Highlights include: 💡 Is designing the ‘perfect’ bag actually the fastest way for manufacturers to go out of business? 💡 Why is there a difference between bags seen in stores and what peop...
The International Arrivals and Departures Experience - Forms, Forms, Forms
December 05, 2022 12:13 - 38 minutes - 26.7 MBGeoff and Guy both acknowledge and lament the challenges in getting airlines and international travel "back to the way it was", particularly in regard to all the extra security and forms being required to arrive or depart a country. However, let's all ignore the fact that this episode is being released 6 months after it was recorded together in person since many of the discussed restrictions have now been lifted - timeliness is not our strong suit, but the points are relevant nonetheless. H...
The Auto Parts Store Experience - Complete with road noise
September 11, 2022 19:00 - 20 minutes - 14.2 MBGeoff and Guy are finally back and recording together in person for the first time... from a phone... in a car. If you like your podcasts to really put you in the context of the moment, this episode is for you - road noise and all. Highlights include: 💡 How can we make asking for product help more approachable? 💡 How can we drive in-store sales through service propositions? 💡 How can we reduce the feeling of elitism with specialty stores and services? 💡 What benefits might we see by paying...
The Family Travel Experience - By land, air, and sea
March 29, 2022 11:15 - 47 minutes - 32.6 MBThe local designer series continues with Lulu Pachuau giving a mother's perspective of the pros and cons of three different methods of family travel along with the little tweaks and wins that could really make for a more pleasant experience. Highlights include: 💡 What are the risks of missing the "nested problems"? 💡 How do you design for the little touches people never forget? 💡 Which types of users should we pay attention to more? 💡 Why is it important to apply positive emotional connecti...
The Web Browser Experience - Surfing without an Edge
February 21, 2022 11:39 - 43 minutes - 29.9 MBGeoff and Guy return to talk about web browsers without even once saying "surfing the web" (so of course it had to be squeezed into the episode title). From checking emails to watching videos and purchasing products, we use these ubiquitous tools multiple times a day, so we thought they deserved a deeper look and a moment to consider why we aren’t readily seeing if a different one would better meet our needs. Highlights include: 💡 What do we miss out on by being complacent with what we're ...
The Utensils Experience - A fork for every occassion
January 25, 2022 11:39 - 46 minutes - 32.2 MBKicking off our new Local Designer series, Janice Chan joins Geoff to explore the most niche topic: utensils. But, if there's ever a topic worth finding design and business opportunities in, it's noticing the individual usefulness of the countless variety of these tools we use daily. Highlights include: 💡 How cultural differences influence the design of our everyday tools 💡 What business opportunities arise when designing products for longevity 💡 How material choices impacts experiences a...
The Utensils Experience with Janice Chan - A fork for every occassion
January 25, 2022 11:39 - 46 minutes - 32.2 MBKicking off our new Local Designer series, Janice Chan joins Geoff to explore the most niche topic: utensils. But, if there's ever a topic worth finding design and business opportunities in, it's noticing the individual usefulness of the countless variety of these tools we use daily. Highlights include: 💡 How cultural differences influence the design of our everyday tools 💡 What business opportunities arise when designing products for longevity 💡 How material choices impacts experiences a...
The Shopping Mall Experience - Lost by design
December 20, 2021 12:12 - 50 minutes - 34.6 MBGuy is back with Geoff to explore the design villainy behind shopping mall layouts and the bombardment of product eye candy that serves to make us lose track of our original goals and spend, spend, spend! Listen in to better recognise what nefarious design choices you’re subconsciously up against so you can be a more intentional consumer. Highlights include: 💡 What is a Gruen Transfer and how does it make us more susceptible to impulse buying? 💡 How can we better design wayfinding experie...
The Hotel Experience with Kim Goodwin - Uncomfortably resting
November 17, 2021 11:55 - 40 minutes - 28 MBKim Goodwin joins Geoff to explore Hotel UX beyond the websites and into the design of rooms, amenities, check-in and out experiences, life hacks, and more. Highlights include: 💡 Why are interruptions, discrimination, and creepiness key experience issues to avoid? 💡 Why is it important for marketing and website teams to set the right customer expectations early? 💡 How can team diversity improve the customers' experience? 💡 Why is designing for the staff experience equally important? 💡 How...
The Next Gen Product Experience - Let me upgrade you
August 03, 2021 22:36 - 46 minutes - 32 MBGeoff and Guy team up together again to verbally trade barbs and laugh way too much whilst discussing the act and factors behind upgrading our physical and digital products. They just don't make 'em like they used to anymore. Highlights include: 💡 How do "anticipointments" shape our future expectations? 💡 What is "planned obsolescence"? 💡 When and why should we upgrade our products or services? 💡 How do non-digital products like appliances compare to new digital releases? 💡 How can we star...
Let Me Upgrade You - The Next Gen Product Experience
August 03, 2021 22:36 - 46 minutes - 32 MBGeoff and Guy team up together again to verbally trade barbs and laugh way too much whilst discussing the act and factors behind upgrading our physical and digital products such as feeling "anticipointments", examining our purchasing behaviours and causes, and, of course, discussing the environmental impacts of constantly buying new things due to planned obsolescence or shoddy craftsmanship. So, listen in to this exploratory debate over whether they really “don’t make ‘em like they used to ...
Sustainable Toys with Doug Collins - The Kids' Product Experience
July 08, 2021 12:40 - 47 minutes - 32.5 MBDoug Collins, a UX manager noted for his Twitter #UXTalk, joins Geoff to talk about the careful balance between designing for customers versus users, but in this case, the customers being parents and users being their children. So what factors go into a 'good' product made for kids? To explore this, we look into sippy cup hygeine, frustrating snap locks, addictive toy electronics and Hanlon's Razor, tactile toy stores, whether there is such a thing as 'ethical consumerism', and most importa...
The Children's Product Experience with Doug Collins - Sustainable toys
July 08, 2021 12:40 - 47 minutes - 32.5 MBDoug Collins joins Geoff to talk about the careful balance between designing for customers versus users, but in this case, the customers being parents and users being their children. Listen in to how we can "keep the good moving forward." Highlights include: 💡 What factors go into "good" products made for kids? 💡 Is there such a thing as "ethical consumerism"? 💡 How does the loss of a tactile toy shopping impact the experience? 💡 What is "Hanlon's Razor" and how does it relate to addictive ...
The Cables and Wiring Experience - Recharged
May 29, 2021 04:12 - 50 minutes - 34.9 MBGeoff and Guy 'plug back in' to talk about how so many of us ended up with an e-waste drawer-full of cables. We also struggle to get through this episode without incorrectly describing USB formats in just about every way possible... which just might tell you something about the headache it can cause consumers. Highlights include: 💡 How do purchasing behaviours and chip shortages influence design and manufacturing decisions? 💡 Why is it hard to decipher superfluous feature listings when buyi...
Recharged - The Cable and Wiring Experience
May 29, 2021 04:12 - 50 minutes - 34.9 MBGeoff and Guy 'plug back in' to talk about how so many of us ended up with an e-waste drawer-full of cables, how purchasing behaviours and chip shortages influence device manufacturers' design decisions, trying to decipher superfluous cable feature listings, and more. We also struggle to get through the one cable-dedicated episode without incorrectly describing USB formats in just about every way possible... which just might tell you something about the headache it can cause consumers. To ...
You've Got Mail with Kate Rutter - The Postal Service Experience
March 22, 2021 11:32 - 1 hour - 42.7 MBKate Rutter, adjunct professor and co-host of the brilliant "What Is Wrong With UX" podcast, joins Geoff to tackle (i.e. mutually complain about) the most complex everyday experience covered on this show thus far: The Postal Service. From stamps as a form of currency to who foots the bill for experience improvements and from voting by mail to US vs NZ postal service operations, we go through a range of customer scenarios, naturally including the ones that have irked us personally (so on-bra...
The Postal Service Experience with Kate Rutter - You've got mail
March 22, 2021 11:32 - 1 hour - 42.7 MBKate Rutter joins Geoff to tackle (i.e. mutually complain about) the most complex everyday experience covered on this show thus far: The Postal Service. Listen in to this extra special episode where we, in Kate's fitting words, continue to "bring and highlight the specialness and interestingness of what might be perceived as mundane design." Highlights include: 💡 How is the postal service like a country with its own currency? 💡 What business value do postal service improvements bring and wh...
Much Ado About Buttons - The Digital and Physical Button Experience
January 23, 2021 07:13 - 42 minutes - 29.2 MBGeoff and Guy find that there's technology and communication standards for most parts inside our devices, but why isn't there a standard for all of the digital or physical buttons we use? Whilst skeuomorphic digital toggles might work the same, everything else seems to work differently... Buttons, buttons, buttons everywhere. To see examples of what was discussed in this episode and share your thoughts, you can find us through linktr.ee/EverydayExpPod. Intro and Outro tracks: Music by 8er...
The Digital and Physical Button Experience - Much ado about buttons
January 23, 2021 07:13 - 42 minutes - 29.2 MBGeoff and Guy find that there's technology and communication standards for most parts inside our devices, but why isn't there a standard for all of the digital or physical buttons we use? Whilst skeuomorphic digital toggles might work the same, every other product seems to work differently… Buttons, buttons, buttons everywhere. Originally recorded on 14 Dec 2020. Transcript available on https://everydayexperiences.blog ====== Liked what you heard and want to hear more? Subscribe and suppo...
The Grocery Store Experience - Where's the honey?
December 28, 2020 13:38 - 41 minutes - 28.5 MBGeoff and Guy explore the mind (and wallet) controlling design decisions that influenced supermarket layouts, why online grocery shopping might be worth trying out, and the absolute pain in trying to find specific products - seriously, which aisle is the honey on?! How might grocery stores be better designed for the customer and is this always in the business's best interest? Originally recorded on 07 Dec 2020. Transcript available on https://everydayexperiences.blog ====== Liked what yo...
3 - The Grocery Store Experience
December 28, 2020 13:38 - 41 minutes - 28.5 MBIn this episode, Geoff and Guy discuss the mind (and wallet) controlling design decisions that may or may not have gone into supermarket layouts, why online grocery shopping might be worth trying out, the absolute pain in trying to find honey, and more. To see examples of what was discussed and join in on the conversation, go to https://linktr.ee/EverydayExpPod to find our channels. Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&u...
Where's The Honey - The Grocery Store Experience
December 28, 2020 13:38 - 41 minutes - 28.5 MBGeoff and Guy explore the mind (and wallet) controlling design decisions that may or may not have gone into supermarket layouts, why online grocery shopping might be worth trying out, and the absolute pain in trying to find honey - seriously, which aisle is the honey on?! To see examples of what was discussed and join in on the conversation, go to https://linktr.ee/EverydayExpPod to find our channels. Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source...
Where's The Honey? - The Grocery Store Experience
December 28, 2020 13:38 - 41 minutes - 28.5 MBGeoff and Guy explore the mind (and wallet) controlling design decisions that may or may not have gone into supermarket layouts, why online grocery shopping might be worth trying out, and the absolute pain in trying to find certain products - seriously, which aisle is the honey on?! To see examples of what was discussed and join in on the conversation, go to https://linktr.ee/EverydayExpPod to find our channels. Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/...
When usability falls off a cliff - Introductions
December 09, 2020 12:29 - 30 minutes - 20.8 MBGeoff and Guy discuss their inspiration for this podcast, how their career paths influnced this mutual curiosity for observational design, and real life examples of what happens "when usability falls off a cliff". Originally recorded on 30 Nov 2020. Transcript available on https://everydayexperiences.blog ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen). To see examples of what was di...
2 - Introductions and When Usability Falls Off a Cliff
December 09, 2020 12:29 - 30 minutes - 20.8 MBJoin Geoff Wilson and Guy Thompson again this week as they discuss their career backgrounds, what got them interested in this line of observational design curiousity, what's to come in this show, and of course some real life examples of "when usability falls off a cliff". To see examples of what was discussed and join in on the conversation, go to https://linktr.ee/EverydayExpPod to find our channels. Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source...
When Usability Falls Off a Cliff - Introductions
December 09, 2020 12:29 - 30 minutes - 20.8 MBGeoff and Guy discuss their inspiration for this podcast, what led them here in their careers to develop this mutual observational design curiousity, and some real life examples of "when usability falls off a cliff". To see examples of what was discussed and join in on the conversation, go to https://linktr.ee/EverydayExpPod to find our channels. Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music...
Introductions - When usability falls off a cliff
December 09, 2020 12:29 - 30 minutes - 20.8 MBGeoff and Guy discuss their inspiration for this podcast, what led them here in their careers to develop this mutual observational design curiousity, and some real life examples of "when usability falls off a cliff". To see examples of what was discussed and join in on the conversation, go to https://linktr.ee/EverydayExpPod to find our channels. Intro and Outro tracks: Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music...
1 - The Bar Experience (Pilot)
December 02, 2020 12:33 - 40 minutes - 27.6 MBIn this pilot episode, an overly-excited Geoff Wilson is joined by the eloquent Guy Thompson as they start off this new podcast in discussing the design considerations that may or may not have gone into both the bar patron and bartender experiences in hopes of uncovering some new customer and business opportunities. To see examples of what was discussed and join in on the conversation, go to https://linktr.ee/EverydayExpPod to find our channels. Intro and Outro tracks: Music by 8er41 from P...
Pour Us Another Round - The Bar Experience (Pilot)
December 02, 2020 12:33 - 40 minutes - 27.6 MBIn this pilot episode, an overly-excited Geoff Wilson is joined by the eloquent Guy Thompson as they dive right into the dive bars to explore what design considerations may or may not have gone into both the bar patron and bartender experiences. This podcast concept was directly inspired by Geoff’s attempts to encourage junior UXers at local Auckland meetups to worry less about finding a role in a digital company, and instead begin to notice the wealth of customer and business improvement op...
The Bar Experience (Pilot) - Pour us another round
December 02, 2020 12:33 - 40 minutes - 27.6 MBIn this pilot episode, an overly-excited Geoff Wilson is joined by the eloquent Guy Thompson as they dive into dive bars to explore what design considerations influence both the bar patron and bartender experiences. This podcast concept is the byproduct of Geoff’s attempts to encourage junior UXers at Auckland design meetups to worry less about finding a role in a digital company, and instead begin to notice the wealth of customer and business improvement opportunities found in our everyday ...