If your league, team, or organization makes a critical mistake and your fans notice? Apologize and own up to it immediately. Kevin talks this week about why it seems that […]

If your league, team, or organization makes a critical mistake and your fans notice? Apologize and own up to it immediately. Kevin talks this week about why it seems that the OWL team is not listening to this advice (and why the league seems to be falling apart in front of our eyes) and how companies should think about how they engage in communication with their fans.