Founder of NPS | Fred Reichheld
EO 360°: A podcast by the Entrepreneurs’ Organization
English - January 09, 2024 23:22 - 53 minutes - 73.1 MB - ★★★★★ - 52 ratingsInvesting Business businessinvesting entrepreneurship business entrepreneurs Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Fred Reichheld is the creator of the Net Promoter System. NPS practitioners include the likes of Apple, Schwab, American Express, and Intuit. The Net Promoter System (NPS) helps companies become more consumer-centric and helps enrich their customers, which ultimately leads to profitable growth. Fred is a fellow at Bain & Company, a global consultancy “that helps the world’s most ambitious changemakers define the future.” As a Bain Fellow, Fred is the founder of their Loyalty practice, which helps companies achieve results through customer and employee loyalty. With years of experience on his resume, listen in as Fred provides insights on growing your business.
Links:
Fred’s LinkedIn: https://www.linkedin.com/in/fredreichheld/
Net Promoter System: https://www.netpromotersystem.com/