Ep. 114 - Mastering Crucial Conversations: Q&A Session with Dr. James Bryant

Learn the essence of conducting impactful conversations in today's excerpt from the Engineer Your Success On Ramp! Whether resolving conflicts or imparting unwelcome information, Dr. James Bryant shared the synergy of empathetic listening. He delves into strategies for mastering crucial dialogues at work and home, exploring emotional triggers, and the imperative of perspective-taking. He shares how you can conduct constructive communication, learn to navigate the intricate terrains of difficult discussions and empower yourself to foster a harmonious environment wherever you go.

 

[00:31 - 09:06] Navigating Crucial Conversations and Having Empathetic Conversations

Crucial conversations should not be in public places but sometimes require an outside party as a buffer or witness Stay aware of emotional triggers when having conversations Prepare an agenda before meeting with colleagues or leadership Think through why you are talking and what you want to accomplish

 

[09:07 - 18:52] Negotiating With Contractors and Dealing With Permits: Mastering the Gray Areas of Crucial Conversations

Knowing how to negotiate with contractors is a valuable skill Dealing with permits and compliance is not just about bugs and bunnies Fighting indifference requires understanding the perspective of those involved Finding the gray in a situation can be advantageous

Quotes:

 

"Take the steps we've been discussing in terms of having empathy, trying to see it from their perspective. But at the end of the day, when it comes to at least when I think of parents, it's their choice." - Dr. James Bryant

 

"Many people know what to do. Fewer people know how to do it. And there's a select group of people that follow through and are living the life of their dreams." - Dr. James Bryant

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You have the strength of a hero within you. Check out my website, www.engineeryoursuccessnow.com, and learn how to unlock your potential and achieve success both in business and in life.