Chris Featherstone Talks About Building Omnichannel Virtual Assistants - Episode 1

Earley AI Podcast

English - September 17, 2021 18:00 - 57 minutes - 39.2 MB - ★★★★ - 4 ratings
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Next Episode: Mike Kaput On How To Get Value From Out-Of-The-Box AI Applications - Episode 2

Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite different and have specialized design requirements.

In this episode, Chris and Seth talk about core principles for building chat and voice assistants and review key considerations for each channel.

How true intelligent virtual assistants (IVA’s) differ from chatbotsThe unique challenges of designing for voiceSelecting the right problems to solve with IVA’sSkills and talents needed for successGetting past stumbling blocks in order to scale

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