Episode v3.0: Support and Dev: The Symbiotic Relationship

We are joined by Ed, a support monkey, who gives us insight into how we can improve the relationship between support and development.
TOPICS
- Pet Peaves of Enterprise Support
- Documentation, is it really needed?
- ITIL Framework
- ...a lot more!
LINKS
ITIL Framework (https://en.wikipedia.org/wiki/ITIL)
MUSIC FROM THE CCMIXTER COMMUNITY
Snazzy Intro: On Top of the World by texasradiofish (c) copyright 2015 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/texasradiofish/50478 Ft: John Fletcher, Patricia Edwards, ElRon XChile, Speck, alexplaysguitar
Live Show Starting Soon: cdk - Sunday by Analog By Nature (c) copyright 2016 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/53755
Live Show Outro: ＭＩＬＬＥＮＮＩＡＬＳ by Analog By Nature (c) copyright 2018 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/57150 Special Guest: Ed Orr.

We are joined by Ed, a support monkey, who gives us insight into how we can improve the relationship between support and development.

TOPICS

Pet Peaves of Enterprise Support
Documentation, is it really needed?
ITIL Framework
...a lot more!

LINKS

ITIL Framework

MUSIC FROM THE CCMIXTER COMMUNITY

Snazzy Intro: On Top of the World by texasradiofish (c) copyright 2015 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/texasradiofish/50478 Ft: John Fletcher, Patricia Edwards, ElRon XChile, Speck, alexplaysguitar

Live Show Starting Soon: cdk - Sunday by Analog By Nature (c) copyright 2016 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/53755

Live Show Outro: ＭＩＬＬＥＮＮＩＡＬＳ by Analog By Nature (c) copyright 2018 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/57150

Special Guest: Ed Orr.