Distributed Data Show Episode 50: Think Like A Support Engineer With Sequoyha Pelletier
Distributed Data Show
English - June 05, 2018 15:00 - 19 minutes - 17.8 MB - ★★★★★ - 15 ratingsTechnology apachecassandra database hybridcloud multicloud nosql opensource Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
We talk with support engineer Sequoyha Pelletier about the support team, they’re training gauntlet, and get a bunch of tips and tricks to use in troubleshooting clusters and submitting support tickets. Highlights! 0:16 - David introduces Sequoyha Pelletier to the Distributed Data Show 0:42 - Sequoyha gives an overview of the support team experience 1:35 - Common issues support handles regularly 4:02 - Data modeling challenges and the largest partition contest 5:49 - DSE clients should engage the services team when they first dive into DSE 6:36 - How to become a support engineer, training gauntlet, and Sequoyha playing chaos monkey with engineer clusters 11:07 - Best tips on useful information to provide in support tickets 13:03 - When issues occur ensure to take a look at logs and submit those with tickets 15:47 - Good tools to use when troubleshooting a cluster and definitely learn about nodetool 18:46 - A possible Modern Family reference because David gets stopped in the airport all of the time