The day after Ryoko Nakajima made the post, Aeon Entertainment, which operates the cinema chain, issued an apology:

“It has come to our attention that an Aeon Entertainment employee made an inappropriate comment to a customer while assisting the customer to move to another location after the customer had finished watching a movie. We regret the incident and believe that it was caused by a lack of guidance to our employees.”

Episode Notes: ‘(Update) Wheelchair User Denied Accessible Space at Tokyo Cinema, Aeon Cinema Company Apologizes and Social Media Responds’: https://barrierfreejapan.com/2024/03/22/update-wheelchair-user-denied-accessible-space-at-tokyo-cinema-aeon-cinema-company-apologizes-and-social-media-responds/