Leadership, Brand Strategy & Transformation - Minter Dialogue artwork

Conversations that Connect with founder, CEO and author, Brooke Sellas (MDE531)

Leadership, Brand Strategy & Transformation - Minter Dialogue

English - August 12, 2023 22:00 - 56 minutes - ★★★★★ - 36 ratings
Arts Business leadership brand strategy digital transformation digital strategy branding strategy new tech empathy minter dialogue minter dial Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: I Have The Watch, a pragmatic approach to leadership with veteran, author and practitioner, Jon Rennie (MDE530)
Next Episode: Winning with Horses, with Authors, Professional Polo Player Adam Snow and Sport Horse Veterinarian Shelley Onderdonk (MDE532)

Minter Dialogue with Brooke Sellas
Brooke Sellas is a digital customer experience consultant, social media customer service management and social media listening expert. She's founder and CEO of B Squared Media, is host of The Marketing Agency Show and is also author of Conversations that Connect, How to Connect, Converse, and Convert Through Social Media Listening and Social-Led Customer Care." In this conversation, we discuss the different types of conversations one can have as a brand with customers, the role of emotional disclosures, the relationship between empathy and trust, the Social Penetration Theory and the place of imperfection. 
If you've got comments or questions you'd like to see answered, send your email or audio file to [email protected]; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to Apple Podcasts or your favourite podcast channel, to rate/review the show. Otherwise, you can find me @mdial on Twitter.

Minter Dialogue with Brooke Sellas

Brooke Sellas is a digital customer experience consultant, social media customer service management and social media listening expert. She's founder and CEO of B Squared Media, is host of The Marketing Agency Show and is also author of Conversations that Connect, How to Connect, Converse, and Convert Through Social Media Listening and Social-Led Customer Care." In this conversation, we discuss the different types of conversations one can have as a brand with customers, the role of emotional disclosures, the relationship between empathy and trust, the Social Penetration Theory and the place of imperfection. 

If you've got comments or questions you'd like to see answered, send your email or audio file to [email protected]; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to Apple Podcasts or your favourite podcast channel, to rate/review the show. Otherwise, you can find me @mdial on Twitter.

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