Digitising high touch, high value financial services with Matt Harvey
Digital Matters
English - April 05, 2023 11:00 - 45 minutes - 31.5 MBManagement Business digital discussion digital business digital transformation tech talk technology Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: How AMH are breaking the industry with their digital customer first approach to transformation
Next Episode: Creating a Challenger Business with Rob Kerr
In this episode of Digital Matters gravity9 partners Andy Ross and Noel Ady speak with Matt Harvey, Head of Cross Product Sales and Development at NatWest Markets. Matt has worked in financial markets, trading and tech for the last 20 years and now leads electronification at NatWest Markets. In this episode we discuss;
Digitising high touch, high value human services without electronifying it out of existence.Developing the supplier, customer relationship into a partnership.How the financial market is commoditising development.Making technology natural to the process and not forcing it on the market.Structuring information through suitable technology solutions.Client acceptance of solutions and how to facilitate this.Subscribe to our podcast for all the latest episodes and our library of past discussions.
Apologies for some sound issues experienced within this episode.