How McKesson Used ONA to Drive Sales Performance with RJ Milnor, VP Talent Management Operations

One of the fastest growing areas of people analytics and one that garners a lot of interest from practitioners is organisational network analysis or ONA, which could provide a fresh lens on how work really gets done in an organisation. The challenge for companies wanting to deploy ONA is to identify the right use case or business problem beyond the common use of ONA to identify key influencers within the company. McKesson is one company that identified a prime use case. That of understanding what drives high-performance in sales, both from an individual and sales leader perspective. I'm joined for this episode of the podcast by RJ Milnor who until recently was the VP of Talent Management Operations at McKesson to walk through how McKesson used ONA to drive sales performance.

In our conversation, RJ and I also discuss:

How the workforce planning and analytics team at McKesson is organised in terms of location, skills and where it sits in HR
The role the team plays to support transformation, workforce planning and organisational design
We also talk about how RJ developed a community of practice for people analytics and developed a data driven culture in HR
We look at the opportunities and risks for the people analytics field moving into 2020 and beyond
As with all our guests on the podcast, we ponder what the role of HR will be in 2025

This episode is a must listen for anyone in a workforce or people analytics role, HR and business professionals interested in how people data can drive business outcomes and CHROs looking to build or scale their people analytics capabilities.

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