In this episode, Russ talks with William Hudson, who describes how his work on both the vendor and the provider sides of healthcare prepared him to listen and be a cross-pollinator in conversations now as a CIO working in digital transformation. Hudson explains how implementing video visits for palliative care 3 years before the pandemic was the best preparation for the sudden need for telehealth in 2020. He also outlines his team’s progress to a multi-cloud environment and discusses the culture-building role of the CIO in leadership.