DigiListen
19 episodes - English - Latest episode: over 3 years ago -Digital service delivery for charities: Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. We’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people.
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Episodes
Episode 18 - Keeping people informed online - Season 1 Review
December 01, 2020 12:30 - 20 minutes - 19.2 MBIn this series of podcasts, we’ve been hearing advice from experts and talking to voluntary organisations about what they’re learning and how charities can make use of digital and tech to reach and help people. In this final episode, Ross McCulloch and Maddie Stark chat through their highlights from the season. Resources mentioned: SCVO Digital Beth Kanter on remote working Lou Downe on Service Design Sarah Richards on Content Design Connecting Scotland DigiSafe ----- You can find ...
Episode 17 - Advice and Information Services
November 11, 2020 11:53 - 27 minutes - 25.3 MBAdvice and information charities have made a seismic shift from frontline in-person services to online channels during the Coronavirus outbreak. In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Stuart Pearson and Kate Wallace, who talk us through the culture shift required to move advice and information online, looking at best practices in how advisors now work with service users online. We highlight some of the digital tools and channels us...
Episode 16 - Website Accessibility and UX (User Experience)
November 03, 2020 10:54 - 39 minutes - 36.3 MBIt is a common misconception that accessibility is all about those with limited vision. Making a website or mobile app accessible means making sure it can be used by as many people as possible. Making your charity's website more accessible also means you will be following best practice with mobile web design, usability and SEO (Search Engine Optimisation). This improves your search engine results and makes for a faster user experience that can be experienced by everyone. In this podcast, R...
Episode 15 - DigiSafe Guide To Digital Safeguarding
July 27, 2020 16:24 - 29 minutes - 27 MBIn this episode we will be taking a deep dive look at DigiSafe, the new free step-by-step digital safeguarding guide for charities. The DigiSafe guide helps you build safeguarding into each stage of your journey into digital services; building foundations, assessing risk, applying principles, designing for safety and educating everybody. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with four of the creators of the guide who talk us through the key principles a...
Episode 14 - Tech Privacy and Ethics with Ivana Bartoletti
July 21, 2020 15:38 - 46 minutes - 42.9 MBIn this episode, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with tech privacy and ethics expert Ivana Bartoletti. Ivana is a sought-after international commentator on headlines stories where the tech economy intersects with privacy, data law and politics. In 2019 Ivana was awarded ‘Woman of the Year’ in the Cyber Security Awards in recognition of her growing reputation as an advocate of equality, privacy and ethics at the heart of tech and AI. In her day job,...
Episode 13 - Flexible and No Code Technology
July 12, 2020 14:50 - 39 minutes - 36.3 MBThis week’s podcast covers the topic of Flexible and "no code" technology..Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services using no code solutions. They discuss how charities can harness the power of technology to automate repetitive processes, free up staff time and deliver better service. We explore existing tools which you can use to build powerful solutions to your existing problems. These are called “no code” tool...
Episode 12 - Good Services with Lou Downe
June 24, 2020 11:48 - 30 minutes - 27.5 MBThis special DigiListen is all about Good Services with service designer and author Lou Downe. Most of the services we use every day are not designed to meet our needs. In fact, most of the services we use every day weren’t designed at all. In the rush to create new and innovative experiences, many services today have overlooked the one crucial thing we need from them: to be able to do what we set out to do with as little friction as possible. In this episode, Ross McCulloch and Maddie St...
Episode 11 - Data Driven Charities
June 20, 2020 17:00 - 34 minutes - 47.4 MBUnderstanding your data can give you a competitive edge. Our focus for this episode is all things data. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts, looking at how to use your existing data to make decisions. Speakers: Brian Hills, Deputy CEO & Head of Data, The Data Lab Brian has 17 years experience in analytics and software engineering, across domains including Telecoms, IT and Digital. Steve MacLaughlin, Vice President of Data & Analytics - ...
Episode 10 - Workplace culture and staff wellbeing and remote working
June 16, 2020 11:47 - 54 minutes - 50 MBThis special DigiListen is all about working better during Coronavirus and beyond. We are joined by Bruce Daisley the author of Sunday Times No.1 Business Bestseller 'The Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again' Bruce Daisley is obsessed with making work better. He has dedicated the last few years to chatting to the leading experts in workplace culture - and using evidence to find a way to improve it. As the former European Vice-President for Twi...
Episode 9 - Service Design for Charities
June 03, 2020 13:26 - 52 minutes - 48 MBCharities have been designing services for years. Whether digital or in-person, good service design ensures people are supported and empowered to actively participate in the definition, design and delivery of the services they access. New approaches give simple techniques and processes to involve beneficiaries, staff, volunteers and partners in even more effective ways. Here, Ross McCulloch introduces highlights from our Zoom call with global experts in the service design field. Our speake...
Episode 8 - Cyber Security for Third Sector Organisations
May 30, 2020 21:13 - 34 minutes - 31.7 MBIn the first of two episodes this week, we have Derek Gordon, UK Territory Leader for Identity and Access Management at PwC. Derek has 20+ years IT experience, working on a wide range of high profile cyber security projects for PwC globally. Derek explores the key areas charities need to think about when it comes to cyber security, looking at strategy, people, governance and operations, highlighting it is not just an IT issue. Key resources from this week include: Scottish Government’s Cy...
Episode 7 - Managing Risk and Misinformation
May 24, 2020 16:29 - 35 minutes - 32.4 MBThis week’s podcast covers the topic of managing risk & misinformation.Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Jess McBeath - Online safety & digital citizenship expert - Listen from 02:41 Irene Warner-McIntosh - Director at Mhor collective - Listen from 13:04 Alison Stone - Cyber Resilience Co-ordinator at SCVO - Listen from 22:17 Key resources ...
Episode 6 - Digital Content and User Needs
May 18, 2020 09:16 - 42 minutes - 39 MBThis week’s podcast is focused on digital content - planning, strategy and beyond. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Joining us is Sarah Richards from Content Design London and Simon Kaplan from Citizens Advice. Sarah defined the term ‘content design' in the early days of GOV.UK, where she led the award-winning content team in the design of the UK government website. Simon i...
Episode 5 - Building and Sustaining Communities
May 03, 2020 18:20 - 37 minutes - 34.4 MBThis week’s podcast covers the topic of building and sustaining online communities. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Jen Rankine from Skyscanner - Listen from 03:15 Sam Buckley and Torben Hutchings from Edinburgh Coronavirus Support - Listen from 16:18 Lewis Hou from Science Ceilidh - Listen from 28:53 Key resources from this week include:...
Episode 4 - Virtual Meetings and Remote Teams with Beth Kanter
April 26, 2020 13:10 - 30 minutes - 28.2 MBThis week’s podcast covers virtual meetings, managing remote teams, and maintaining connection and wellbeing while social distancing. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with special guest Beth Kanter. About Beth Beth is an in-demand keynote speaker, named one of the most influential women in technology. She is the author of the award winning books Networked Nonprofit and The Happy Healthy Nonprofit: Strategies for Impact without Burnout. Beth's clie...
Episode 3 - Accessibility and Inclusion
April 18, 2020 19:20 - 41 minutes - 38.3 MBThis week’s podcast covers the topic of Online Accessibility and Inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week: Aaron Slater - @RNslater - @digiscot - Listen from 2:55 Krissie Barrick - @KrissieBarrick - @scope - Listen from 12:57 Christine Harrison - @RNIBScotland - Listen from 22:43 Peter Jacobs - @peterjacobs100 - @barnardos - Listen from 28:27...
Episode 2 - Social Isolation, Loneliness and Digital Inclusion
April 11, 2020 17:15 - 39 minutes - 54.8 MBThis week’s podcast covers the topic of social isolation, loneliness and social inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area. Our speakers this week included: Anne Callaghan from Campaign to End Loneliness - Listen from 03:05 Adam Stachura from Age Scotland - Listen from 10:29 Colin Millar from SPAEN - Listen from 17:59 Paul Mckee from Dunfermline Advocacy - Listen from ...
Episode 1 - Privacy and Safeguarding
April 07, 2020 21:41 - 31 minutes - 28.4 MBWelcome to a brand new podcast from SCVO and Third Sector Lab. With the sudden impact of coronavirus, charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and online channels. We've been hosting online weekly chats with folks from all kinds of charities, talking about what they’re learning and how charities can make use of digital and tech to reach and help people. In DigiListen, we bring you some of the hi...
DigiListen: Digital service delivery for the voluntary sector - Welcome
April 07, 2020 11:28 - 1 minute - 2.44 MBWelcome to a brand new podcast from SCVO and Third Sector Lab. Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. In this series of podcasts, we’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people. In week one, we're talking about Online Safeguarding & Privacy. Links COVID-19: Dig...