One Very, Very Fun & Informative Talk w/Lisa Handalian, Uber Sr. Design Researcher
The Modern Digital Enterprise (formerly Device Squad)
English - February 27, 2017 16:38 - 1 hour - 73.4 MB - ★★★★ - 9 ratingsTechnology News Tech News prototyping uiux contactcenter customerexperience digitaltransformation enterprisearchitecture itautomation mobileapplication mobility Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Neural Networks, Deep Clusters w/John Hershey, MERL Sr. Principal Research Scientist
Next Episode: The Health of Health Care Mobility - A Strategists Forum
In this episode of Device Squad, the podcast for the Mobile Enterprise from Propelics, Steve discusses UX Design Research Strategies and methods with his old friend, Lisa Renery Handalian, now Sr. Design Researcher at Uber.
We discuss Testing Strategies, User Research vs. Design Research, the benefits of Uber's internal Day in the Life program, and Lisa's particular focus: driver ratings and compliments. Further, we get into the very cool concept of Strategic Ethnography as Lisa recounts her experiences at Ancestry and Bank of America and how Research Strategies there differed from those at Uber. Also, Steven has a bad cold.
What other juicy tidbits did we get into? Tune in and find out!