Connected Customer Experiences
The Modern Digital Enterprise (formerly Device Squad)
English - June 02, 2020 19:41 - 20 minutes - 22.6 MB - ★★★★ - 9 ratingsTechnology News Tech News prototyping uiux contactcenter customerexperience digitaltransformation enterprisearchitecture itautomation mobileapplication mobility Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, GM & Executive VP of Digital, Al Sporer speaks with SVP of Digital Transformation, Steve Tranchida on the topic of connected customer experiences: why they’re so important, and how to ensure your organization is providing a great one.
“61% of customers are unable to easily switch from one channel to another when interacting with customer service. 91% say they should be able to pick up where they left off.”
— Aspect Software, Inc.
To accommodate customer self-service, successful digital leaders must offer customers a connected, consistent ecosystem of services across many channels—not just isolated applications. Seamlessly creating connected self-service experiences ensures greater customer satisfaction.
“Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies.”
— Aberdeen Group, Inc.
Let Anexinet help accelerate your CX self-service application strategy and development journey.