Call Centers and Modern Customer Experience with NICE

The Modern Digital Enterprise (formerly Device Squad)

English - December 13, 2021 19:04 - 42 minutes - 16 MB - ★★★★ - 9 ratings
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Show Notes

The Modern Digital Enterprise Podcast

Episode: Call Centers and Modern Customer Experience with NICE

Chris is joined by Robby Paul from Anexinet, and Ray Hicken of NICE, to discuss the Customer Experience around Call Center. Modern Call Center software such as NICE’s CXOne platform are much more than a phone call service. Today’s customers expect a lot more around engagement, including asynchronous communications with chatbots and social media, as well as rapid problem solving with as little repeated conversations as possible. Hybrid and 100% remote work scenarios are discussed, as well as the power automation can bring to customer interactions.

Host

Chris Hayner, Enterprise Architect, Anexinet

Guests

Ray Hicken – VP of Strategy & Business Development, NICE
Robby Paul - EVP, Contact Center & Collaboration, Anexinet

Audio Editor

Dustin Karrat

Music Credits

Bensound: Energy
https://www.bensound.com/

About Us

The Modern Digital Enterprise Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject matter experts to discuss current trends and technology topics. If you have any questions please call us at (610)-239-8100, or email us at [email protected]. We are online at https://anexinet.com.