Detangled Podcast
54 episodes - English - Latest episode: 11 months ago - ★★★★★ - 22 ratingsDetangled: A podcast for salon pros. Detangled is a weekly podcast brought to you by hosts, Molly Getz and Kyleen Garcia, full-time entrepreneurs, hair stylists, educators and moms.
Join us as we dive deep into all things salon related; from business to hair education and customer service. We're excited to share how we've overcome challenges to help you grow as a salon professional! Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
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Episodes
Would’ve, Could’ve, Should’ve… Our Version
June 01, 2023 20:39 - 37 minutes - 70.7 MBRegret is inevitable, but it doesn’t mean we can’t learn from our mistakes, missteps, or fears. In this episode we dive into the moves we waited too long to make, the decisions we allowed others to talk us out of, and what we wish we would’ve done differently. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Where To Find Your Ideal Clientele
May 25, 2023 12:26 - 33 minutes - 64 MBHave you ever struggled with attracting the right type of guest for your business, and end up with some of the wrong ones? Maybe you’ve tried to make a bold move in asking for referrals and it has backfired? We have been there, and share our cringiest moments, our successful outcomes, and what’s currently working in today’s market to attract your ideal clientele. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
My Schedule Is Busting At The Seams… Now What?
May 11, 2023 01:20 - 35 minutes - 67.6 MBHave you found yourself in a position where you’re way too busy, but don’t know the right way to make a change? It can be so overwhelming to determine whether you need to raise prices, change your schedule, hire an associate, or all of the above! In this episode we discuss our own experiences with success, failure, and the funny things that have happened in between when we have tried creating more space in our schedules. What has been the best tried-and-true methods for us? Join the discussi...
How We’re Showing Up on Social Media
May 08, 2023 11:04 - 40 minutes - 76 MBWe know the content of episodes like this rarely age well, but that’s because the world of social media is always evolving. We know we are showing up and playing online differently than we did 3 years ago, and it is time we discuss our places on our platforms. What has changed? What has remained similar? What advice do we have for other salon pros who are wondering where to begin? Join the discussion! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Lights, Hairspray, ACTION: What is the Vibe at a Hair Show?
April 20, 2023 10:16 - 35 minutes - 67.8 MBIf you’ve been in the beauty industry for at least two months, you have most likely heard someone talk about attending a Hair Show. The energy that hairdressers bring when they are all gathered together is an energy u like any other, and on this episode we share our biggest pieces of advice, our favorite moments, and our excitement from the perspective of both attendees AND booth stage presenters with the Sam Villa brand. What’s your favorite hair show vibe? What are your favorite stories? W...
Cultivating an Incredible, Modernized Guest Experience
April 13, 2023 09:06 - 40 minutes - 37.7 MBWhen was the last time you took a good, hard look at the experience your salons guests are having? Setting a standard for the way that your guests are experiencing your salon through the whole salon journey is something that should be considered, created, and enhanced on a regular basis. Consistency and value placed on the details is what keeps guests coming back over and over. Have you modernized to keep up with the ever-evolving pace of our world? In this episode we discuss the classic appr...
The Journey to Owning a Salon
April 06, 2023 10:04 - 29 minutes - 56.8 MBWhat is it with the hair industry and the desire to own a salon? We discuss what our motivations were, how our journeys began and the turns and detours we’ve made along the way. Owning a salon can feel like the Wild West some days, so come along for the ride to hear our opinions on this subject matter. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Reposted! Haircolor Mythbysters with Julie Lahr
March 30, 2023 09:30 - 1 hour - 119 MBIn this episode, we are joined by International Redken Artist Julie Lahr, to nerd out on all of our favorite myths, legends, and fake news from the world of haircolor. We dive into our favorite theories and debunk some popular processes; we don’t hold back, and we have a great time while we talk SCIENCE! For all of the colorists out there who want to understand the WHY, this episode is for YOU! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Can We Eliminate No-Shows?
March 23, 2023 09:25 - 27 minutes - 52.3 MBDo last-minute cancellations and no-shows create a burden in your business? We explore these frustrating topics in this episode, and discuss the systems that we use or want to start using; the human behaviors and errors that go on and some horror AND success stories. Systems, policies, online booking, and more. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Playing the Comparison Game
March 16, 2023 09:00 - 27 minutes - 51.6 MBHave you ever found yourself trapped in a downward spiral of the “comparison game”? We know the feeling all too well, and in this episode we dig deep into why comparing ourselves to other on social media can create internal battles and can even be career stoppers. Join the discussion; when can comparison lead to growth and positive outcomes? When is it detrimental to ourselves and the goals we are striving to achieve? --- Support this podcast: https://podcasters.spotify.com/pod/show/deta...
Sam Villa: The Value of Trend Forecasting
March 09, 2023 10:00 - 38 minutes - 63.7 MBHave you ever found yourself struggling with determining what the latest trends in hair are, how to discuss them with your guests, and how to execute them? Have you written off trends as something you don’t want to “follow” because it’s hard to keep up with the ever-evolving hair world? We get it. The idea behind trends can feel broad and hard to tack down, and it’s easy to get lost in all of the ideas. We knew we needed an expert on trend forecasting to join us in this topic, and who better...
Talk Blonde To Me
March 02, 2023 10:00 - 25 minutes - 47.6 MBThe term “blonding” is associated with service offerings, end results, techniques, and even traumatic horror stories based on true events. The hair world is saturated (listen to the episode to connect this pun) with blondes and how colorists achieve their best looks. In this episode, we explore our best blonding tips, tricks, and must-dos that we’ve collected over years of experience. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
A Different Outlook on Prebooking
February 23, 2023 10:35 - 23 minutes - 44.6 MBHave you considered ever adjusting how you set up your guests and yourself for future success? We know how crucial prebooking is for us, and in this episode we discuss the modern approach we’re taking with our guests to set us all up the best way possible. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Reset and Refreshed
February 23, 2023 10:30 - 27 minutes - 51.5 MBYou know what they say; absence makes the heart grow fonder. We are thrilled to be back, discussing this industry that we love so much, the challenges we are facing and making each other laugh with our cheesy jokes. In this episode, we get caught up on what we’ve been up to, and what we’re looking forward for to for 2023! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
…AND We're Back!
September 15, 2021 08:30 - 28 minutes - 51.3 MBIn this episode, we answer the question that we know everyone has been asking: where the heck have you two been? We have taken a 2 month break and can’t wait to explain what’s been going on in our lives. Good, bad, and questionable, we spill the tea on how this industry has been affecting us lately, and how we’re dealing with it. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Reposted! - Our Favorite Lesson
July 28, 2021 12:44 - 42 minutes - 80.4 MBEnjoy this week’s repost, originally published in September 2020. On this week’s episode, we explore the topic of Accountability. Whether it’s learning to train your own brain to hold yourself accountable, or accept the coaching that others may be providing, this is an important lesson that we love to have because of the valuable lessons we have both learned over the years. Shout out to the book Kyleen references, QBQ! (The Question Behind The Question) by John G. Miller. Pick it up wherever ...
Reposted! How Will I Know? With @twyllajane
July 14, 2021 17:32 - 49 minutes - 46 MBOriginal posted date: 12/16/2020. Enjoy this repost of one of our favorite episodes we’ve launched! In this episode, we are thrilled to have our good friend and hair wizard Twylla Jane as our special guest. We explore the different avenues and options that we have for salon work environments, our personal experiences in these different types of salon setups, and how to know which one is right for you! As we grow and shift our careers, our salon homes grow and shift as well! If you want more f...
Your Loss Can Also Be Your Gain
July 07, 2021 08:30 - 40 minutes - 73.1 MBIn this episode, we have a great discussion about losing salon guests. Why does it happen? Where do they go? What went wrong? Losing guests can give us lots of bad feelings, can cause us to question our worthiness, but it can also be a great chance to learn and grow. Listen in as we talk about our own experiences in how we’ve navigated the loss of guests, how we’ve coped and what we’ve learned from those situations. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangl...
The Artist Life is the Life For Us
June 30, 2021 03:24 - 29 minutes - 53.2 MBIn this episode, we dive into the story of our journeys to becoming traveling hair educators for Redken. We share it all: the good, the beautiful, the scary, and the bittersweet. We love to share our stories about or Redken Artist lives, and would love to hear from you if this is an idea you have been thinking about but haven’t quite decided if it’s the right move for you. Find us on IG @detangledpodcast @mollygetz @kyleen.Garcia --- Support this podcast: https://podcasters.spotify.com/po...
What’s Your Specialty?
June 17, 2021 00:19 - 26 minutes - 48.4 MBIn this episode, we ponder the thought: if everyone has a specialty, is it still special? What qualifies someone to use the title of “specialist”, what it means, and is it beneficial to your career? How do you market yourself to stand out in a sea of specialty artists? --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Becoming An Excellent Communicator
June 10, 2021 11:12 - 34 minutes - 62.6 MBIn this episode, we talk about the ways that we have learned to best communicate with our salon guests. Do you struggle with finding the right things to say? Or how to have relatable conversations with your guests that you just don’t have that much in common with? Talking too little or too much can make things feel awkward? We cover these topics and more, explaining how we overcame some of these personal roadblocks, and useful tools to provide successful conversations to your guests’ salon e...
The One Where We Share Our Newest Obsessions
May 27, 2021 13:14 - 17 minutes - 32.4 MBIn this episode, we talk about the NEW and EXCITING launches that our favorite brand, REDKEN, has launched. Learn about the what, how, and why if these innovative products and how they can enhance your salon experience for yourself and your guests. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Change Is Good, Boundaries Are Even Better
May 19, 2021 12:18 - 24 minutes - 46.3 MBIn this episode, we share what has been going on with our salon companies in a season of change. When we have to shift gears, it’s a great time to take a hard look at our culture and set some fresh boundaries. Join us as we discuss the concept of quality over quantity, how to say no, and how to help your loyal salon guests adjust to your updates. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Successfully Launching Promotional Campaigns
May 13, 2021 10:26 - 25 minutes - 46.6 MBIn this episode, we discuss salon promotions from a stylist, owner, and even front desk perspective. Do you find yourself feeling like all you ever do is give out discount after discount? Do you struggle with where to begin? How do you know what kind of buyer audience you want to attract? We discuss it all, along with upgraded verbiage to enhance your customer service. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
How To Level Up The Guest Experience
April 14, 2021 08:30 - 32 minutes - 62.1 MBHave you ever analyzed how your salon clients experience their time with you? In this episode, we dig into the best practices to help you elevate your guest experience. We know that the salon guests that are paying for your services are wanting more than just a great technical ability; they are looking for great conversations (or not) great atmosphere, and some added perks. How do you go above and beyond for your guests? Listen in to hear how we are doing just that, and get some fresh ideas!...
Our First Mini! Our Most-Used Tips, Tricks, and Crucial Advice
April 07, 2021 08:00 - 18 minutes - 17.3 MBThis is our first mini episode, and we want to feature our most useful bits of advice, tips that have helped us with our successes, and tricks that make our lives behind the chair more effective and efficient. As always, we must give credit where credit is due to our coaches and mentors that we mention in this episode, and the multitude of others not mentioned. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Haircolor Myth-Busters! With Julie Lahr
March 31, 2021 12:02 - 1 hour - 119 MBIn this episode, we are joined by International Redken Artist Julie Lahr, to nerd out on all of our favorite myths, legends, and fake news from the world of haircolor. We dive into our favorite theories and debunk some popular processes; we don’t hold back, and we have a great time while we talk SCIENCE! For all of the colorists out there who want to understand the WHY, this episode is for YOU! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Our #1 Crush: Summit Salon
March 24, 2021 08:30 - 22 minutes - 42.3 MBIn this episode, we get really specific with the details on what has guided our salon success journeys: our partnerships with Summit Salon Business Center. This is as much an appreciation episode as it is packed full of relevant information. For more information on what SSBC can provide for you, visit https://summitsalon.com/ --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Is The Price Right?
March 17, 2021 11:22 - 28 minutes - 51.3 MBIn this episode, our topic is a rich one (see what I did there?) and one that we could go on and on about for days: how we price ourselves and our services. Making money is a crucial aspect of our careers, but are we making it too complicated to talk about with our clients? Are we covering our costs, or losing money? We share our challenges, and offer ideas and solutions of different pricing structures to help take the confusion out of it. --- Support this podcast: https://podcasters.spot...
Work The Plan
March 10, 2021 11:20 - 27 minutes - 52.1 MBIn this episode, we break down the steps to achieving a goal. Do you ever get tired of being all talk and no action when it comes to accomplishing goals? Do you get lost in the planning process, or frustrated with details? We cover all of these topics and more, giving you a way to make your plans work for you! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Make More Money Without Raising Your Prices
March 03, 2021 09:30 - 25 minutes - 48.4 MBIn this episode, we unlock the next level of money making: how to find the money that you’ve been leaving behind on the table! Chances are, you’ve been made victim by your own undercharging mistakes; but never fear! We are here- to help give some advice on where to start looking for those holes in your game, and start seeing your income increase to where you deserve it to be! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Hair is Fashion: A Tale of Fads & Trends
February 24, 2021 20:28 - 30 minutes - 55.8 MBIn this episode, we discuss the ins and outs of Fads and Trends. What are they? How do we utilize them in our work? We dive into strategic ways to help get your guests prepared to wear the next coolest style, or talk them out of the styles that are duds; and, as always, we share some cringe-worthy stories of our own run-ins with the best fads of the past decade! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
The Power In Prebooking
February 17, 2021 13:41 - 32 minutes - 60.9 MBIn this episode, we dive deep into a tried and true method to financial and stability growth: prebooking. It’s a term we know you’ve heard before, but what value do you place on the process? We share our favorite practices to take the weirdness and fear out of the process of asking for reserving appointments, and how it will benefit you in more ways than one! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Navigating The Storm- A Talk About Burnout
February 10, 2021 15:42 - 34 minutes - 31.5 MBIn this episode, we discuss a difficult but important topic: coping with career burnout. What does it look and feel like? How can we recognize when it’s setting in? What are some tactics that we can use to help us navigate through these times? We don’t have it all figured out, but we understand the importance of bringing light to this topic to help lift each other up when burn out is setting in. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
A Break Up Story
February 03, 2021 09:00 - 37 minutes - 35 MBIn this episode, we share our experiences with the inevitable, cringe-worthy scenario: breaking up with a salon guest. We share some different ways to carry out this difficult task with some great verbiage for different scenarios, and how to have the courage to follow through. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
How Will I Know? with @twyllajane
December 16, 2020 11:00 - 49 minutes - 46 MBIn this episode, we are thrilled to have our good friend and hair wizard Twylla Jane as our special guest. We explore the different avenues and options that we have for salon work environments, our personal experiences in these different types of salon setups, and how to know which one is right for you! As we grow and shift our careers, our salon homes grow and shift as well! If you want more from Twylla, follow her on Instagram @twyllajane. She can also be found on Facebook and TikTok! ---...
Goal Setting For The Bold
December 09, 2020 10:00 - 41 minutes - 75 MBIn this episode, we discuss our goal-setting processes, and why there should be a level of discomfort when you are deciding what goals to focus on! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Are You Prepared?
December 02, 2020 11:28 - 31 minutes - 59.2 MBIn this episode, we roll out potential life situations, such as leaves of absence due to illness, injury, or baby-birthing, and discuss how to get prepared to stay on top of your business during those times. It can be difficult to keep in touch with our clients while we are not able to physically be with them, but that doesn’t mean we have to disappear! We share our favorite ways we have planned for these times, and what lessons we’ve learned from past experiences. Planoly and Color Story ar...
More Than “Just A Hairstylist”
November 18, 2020 10:30 - 31 minutes - 58.7 MBDo you ever notice how much extra we offer for our guests beyond just the “hair stuff”? In this episode, we discuss the connections that are crucial to building a loyal clientele, and some tactics that WORK to communicate with your guests and take yourself beyond being “just a hairstylist”. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
The Power of the Thank You
November 11, 2020 10:30 - 21 minutes - 41.3 MBIn this episode, we discuss why a simple “Thank You” can be such an impactful phrase to the relationships that we built and stabilize. Learn some great scripts to use in different scenarios, and how we have each worked through the challenges of sharing our gratitude with others. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Michael Cole: How To Keep Ahead Of The Trends
November 04, 2020 14:55 - 46 minutes - 87.6 MBOn this week’s episode, we have the wonderful mastermind Michael Cole as our special guest! We discuss the importance of staying relevant in our ever-evolving industry. We share some great, powerful insight into how to keep ahead of the trends, how to shift the mindset to keep positive, and how to appreciate the newer generations that are working in our industry! You can find Michael’s social media presence on Facebook, Instagram, and TikTok. @michaelcolesummit @michaelcolenext --- Sup...
Real Life: When Clients Complain with special guest host Jules Molina
October 28, 2020 09:13 - 50 minutes - 92.9 MBIn this week’s episode, Molly is joined by Jules Molina, a master at facing the difficult conversations that come hand-in-hand with negative reviews and feedback. Learn some incredible new verbiage and ideas to support you the next time a negative comment comes your way. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Step Up Your Communication Game
October 21, 2020 10:24 - 51 minutes - 97.7 MBIn this episode, we ask the question “are you communicating to a complete level?” What happens when we miss something in our initial set up at the beginning of an appointment with our salon guests? We cover 5 key points that you won’t want to skim over in order to have exceptional communication, which will result in exceptional, predictable results! Today’s shoutouts go to our coaches and mentors, Chris Baran and Sam Villa. You can find them on all social media platforms, and be sure to look...
Numbers Don't Lie
October 14, 2020 09:30 - 42 minutes - 76.8 MBIn this episode, we take our conversation to a very open and honest level when it comes to financial growth and the tools we have used to achieve our goals. Our special shoutouts for this episode go to Dave Ramsey and Michael Cole. For more information on the workshops we discuss, visit: Dave Ramsey https://www.daveramsey.com/fpu?utm_source=google&utm_id=go_cmp-197939186_adg-10546208306_ad-269775265357_kwd-42626442_dev-m_ext-3277388474_prd-&gclid=EAIaIQobChMIgtDczYOz7AIVIgnnCh16iAruEAAYASADE...
Are You a Follower, Bender, or Breaker?
October 07, 2020 10:02 - 47 minutes - 87 MBIn this episode, we discuss the age-old debate about rules: do we follow them? When is it ok to bend or break the rules in our world of hair? We take this topic seriously, but have an entertaining conversation covering the why’s around our own rule-following practices and what we know about laws of hair. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Take A Risk
September 30, 2020 09:30 - 40 minutes - 74.9 MBIn this episode, we talk about the good, the bad, the reckless, and the calculated moves we’ve made that have given us the results and rewards we are living with currently. Risks are inevitable; but how big are you playing in your life with the decisions you make? --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Retail Realness
September 23, 2020 10:42 - 37 minutes - 72.1 MBIn this episode, we get REAL about the Retail conversation. What works, what to avoid, and why it’s important for you to step up your retail game! Shoutouts in this episode go to the one and only Sam Villa @samvillahair, and to Summit Salon Business Center for the incredible support for growing salon businesses! @summitsalon --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support
Treat Yo Hair
September 16, 2020 09:30 - 50 minutes - 91.3 MBHear us out: this may be one of the MOST CRUCIAL services and retail opportunities we have as hair professionals: TREATMENTS. We discuss why hair needs them, how to discuss these needs with your clients, and some other fun “hair-nerdy” things that will elevate your knowledge and understanding of hair health and care! Special episode shoutouts include: Redken Artist Megan Gepner @megangepner1 for Molly’s favorite PAC-Man analogy! Redken @redken for the incredible products that we discuss thro...
Our Favorite Lesson
September 09, 2020 11:00 - 42 minutes - 80.4 MBOn this week’s episode, we explore the topic of Accountability. Whether it’s learning to train your own brain to hold yourself accountable, or accept the coaching that others may be providing, this is an important lesson that we love to have because of the valuable lessons we have both learned over the years. Shout out to the book Kyleen references, QBQ! (The Question Behind The Question) by John G. Miller. Pick it up wherever you enjoy buying books, or listen on your favorite streaming app! ...
Social Media For The Socially Distanced with @blakereedevans
September 02, 2020 12:00 - 44 minutes - 79.3 MBOn this episode, we are joined by none other than Blake Reed Evans, who is our go-to for all things Social Media! We discuss what’s working, what’s trending, and share fun facts about our favorite social media platforms. We can’t thank Blake enough for joining us! To find Blake on social media, follow him on all platforms @blakereedevans. Don’t forget to follow us on Instagram @detangledpodcast to keep up on the fun! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangl...