Greg Bennett: Conversation design as a cornerstone of social awareness

Greg Bennett is a Conversation Design Principal at Salesforce, leading the company’s first dedicated Conversation Design practice since its inception. As a linguist, Greg focuses his work on empowering designers to create conversational experiences that feel natural and helpful, build user trust, and meet customer expectations.  We dive into the art and science of conversation design and how to apply it to human interaction, how conversations build trust with teammates, we break down different conversational styles and how they apply to your design process, and how mindfulness approaches can improve conversation.